Field Engineer

hace 2 semanas

Buenos Aires, Argentina Motorola Solutions A tiempo completo

**Company Overview**:
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

***Department Overview **:Motorola Solutions Argentina
***Job Description**:
The Customer Support & Field Engineer role can operate at different levels within the organization and/or projects. The level of the role will be determined by the size and complexity of the project or activity as well as the level of the individual within the organization. The Customer Support & Field Engineering role can be fulfilled at any level within the TS career ladder, however, engineering staff at a lower level will focus on smaller projects or elements of larger projects with a higher level of supervision.

**Main Duties**
- Manage and/or Perform detailed the implementation of communication system solutions and services which satisfy the requirements of the customer, end users and operator;
- Support of update of system ‘as built’ documentation
- Provide local support to the customer (in some cases 24/7 on call Service support);
- Perform Preventive and Corrective Maintenance to customer systems under support contract
- Build Customer relationships; presenting technical solution to Customer, conducting negotiations with Customers, partners and suppliers and providing Customer technical consultations, advices and review as well as technical documentation as per the Contract requirements
- Provides technical support and consultations for / with the System Integration Centers and clarification of technical issues with the Customer, third parties and within Motorola Solutions.
- Provide 3rd party management for ordering, installation and integration, documentation, quality management and acceptance testing, technical change management.
- Participate in Factory Acceptance Test (FAT) and (on-site) Site Acceptance Tests (SAT), while coordinating all technical aspects of the acceptance testing.
- Work with product groups to ensure equipment is available to meet project timescale.
- Provide technical support during all project phases
- Support SW / HW upgrades
- Attending customer meetings, status updates, project reporting etc.
- Manage, supervise and audit subcontractors providing supplemental support services.
- Depending on the project scope, a Field Engineer may take a technical lead role responsible for overall deployment, test and handover. Alternatively, the Customer Support & Field Engineer role might specialize in a particular area or sub-system based on their skills and experience.
- The Customer Support & Field Engineer role may also fulfill the role of a Subject Matter Expert (SME) supporting projects and opportunities across the wider region.

**Responsibilities**:

- The scope of responsibility for a Customer Support & Field Engineer will be determined by their seniority in the organization and the composition of the project team they are working with. The Customer Support & Field Engineer role responsibilities will include the types of activities listed below:

- Leadership for all technical aspects for the implementation phase of the project.
- Manage skills transfer from the design team to the implementation team.
- Leading the field deployment and day-to-day activities: Deploying, Configuring, commissioning, Testing and troubleshooting network equipment problems.
- Management and development of the local FE team.
- Ensure that the project team and the stakeholders are kept up to date with the progress on the project.
- Be the escalation point for the implementation FEs for the raising of issues with the deployment, and escalate these to the relevant parties for resolution. These will need to be tracked from opening to closure;
- Self-motivated and able to maintain team focus in a pressured environment.
- Coordinate the interface between design and implementation.
- Maintain the records related to technical aspects of the work carried out in the sites.
- Interface, communicate, and coordinate the sub-contractor on project deployment best practices.
- Ensure the project is delivered to the desired quality standard.
- Perform preventative and corrective maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.
- Provide direct local support for customers under support service contracts.
- In general a Customer Support & Field Engineer should strive for the following:

- Proactive approach to knowle

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