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Field Service Engineer

hace 4 meses

Buenos Aires, Argentina Antal International A tiempo completo

**Summary role description**:
Hiring for an Onsite Field Service Manager for a Global IT services / system integration major.

**Company description**:
Our client is a is a global Systems Integration, IT Services, Consulting and Digital Solutions company, that helps hundreds of customers secure competitive advantage through technology. Their comprehensive Digital Transformation platform, drives and accelerates the Mobile, Analytics & AI / ML, IoT / Industry 4.0, Cloud and Social journeys of their customers. A tenured Technology major, our client has grown at phenomenal speed over the past few years.

**Role details**:

- **Title / Designation**: Field Service Manager
- **Reporting Manager**: Tech Manager - Industry 4.O
- **Location**:Bueno Aires, Sao Paulo, Mexico
- **Work location**: Client site

**Role & responsibilities**:

- Assist network support team and other infra teams for day-to-day troubleshooting and infra projects.
- Assist network support team and other infra teams for day-to-day troubleshooting and infra projects.
- Assist Client SPOC with Reliability Calls for high priority tickets (P1/P2) investigation and resolution.
- Should be well versed with ITIL process (Service/Asset management)
- Resolve connection issues with weighing scales including replacement of defective MOXA and related network components.
- Focused IT primary Point of Contact that can be dispatched to expedite the support, participate, and support Rapid Response Team, triage process and attend/support Daily Performance Meetings
- Minimum 5 years of experience in handling Site IT support, incident management
- Should be conversant with ITIL process (Service/Asset management)
- Must be knowledgeable in network infrastructure.
- Should be knowledgeable on multiple Operating Systems, DB’s.
- Worked in pharma/manufacturing plant is added advantage.

**Selection process**:

- 2 technical interviews
- HR discussion

**Salary**: $15.00 - $30.00 per hour

Ability to commute/relocate:

- Buenos Aires, Buenos Aires: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- 6 plus years of (preferred)

**Language**:

- local language and English (preferred)