Field Service Engineer

hace 2 semanas

Buenos Aires, Argentina Alfa Laval A tiempo completo

Our driving force is to accelerate success for our customers, people and

planet. As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference.

Purpose:

- The field service engineer is responsible for the overhaul, repair, fault diagnosis and on-site servicing of Alfa Laval equipment, such as separators, decanters and plate heat exchangers. The activities will mainly be carried out across all the region Southern Cone region. This position will report to Field Service Team Manager based in Buenos Aires, Argentina.- Responsibilities- o Responsible for executing and providing technical support to customer: commissioning, installing, testing, repairing and maintaining as well as condition monitoring and energy audits on products, modules and systems at customer site- Train customer on the features of products they have purchased
- Preparation of the service job to execute / resolve at the shortest possible time
- Follow up on actions and promises made to customers
- Write advanced (external / internal) service report on site and get it signed by the customer
- Update service execution IT system with relevant information
- Report unsafe practices, incidents and work for continuous improvement
- Capture Installed Base on site and communicate sales opportunities to sales organization
- Proactive service advice to customers relating to the 360 service portfolio
- Execute service in our Service Centres if required
- Communicate product related change notifications (Service Bulletins)
- Train Field Service engineers in own organization if appointed as trainer or mentor for ALSOC
- Supervise and oversee service jobs within your scope of expertise- Profile:
- Electronic / Automation profile, Technical Engineering degree- Technical knowledge:
- Knowledge of automation, electrical knowledge, and PLCs.
- Knowledge of troubleshooting.
- Intermediate English & Spanish language proficiency.
- Experience: Minimum 3 years of experience in similar positions with experience with installation, commissioning and on-site servicing of electronical and mechanical equipment.- Others: Availability to travel 4 days a week

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