Documentation Specialist
hace 7 meses
Overview:
**Now is the time to join us**
At Virgin Pulse we value and celebrate diversity and we are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to #changelivesforgood.
**Responsibilities**:
**Who are you?**
Under supervision of the Team Lead, Technical Documentation, the Documentation Specialist will be responsible for contributing to and maintaining an extensive documentation library for the organization’s internal use. This role is responsible for collaboration with cross functional teams on the end-to-end documentation requirements of product and features, appropriate to its intended audiences.
**In this role you will wear many hats, but your knowledge will be essential in the following**:
- Create, revise, and maintain documentation for products, services, and features.-
Structure and organize information effectively, ensuring ease of navigation.Simplify complex product and feature knowledge by breaking it down into clear, step-by-step documentation, guides, and instructions to enhance understanding.Review and edit work for accuracy, consistency, and adherence to style guidelines.Gather usability feedback from users to improve documentation based on their insights.
- You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in._
Qualifications:
**What you bring to the Virgin Pulse team**
**In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including**:
- Bachelor’s degree or comparable experience in a related field (i.e., technical writing, communications)A minimum of two (2) years professional work experience in a business or technical writing role, preferably aligned to product operations and/or software implementation.A minimum of one (1) year working in a SaaS, wellness, or health/health care industry.
**You also take pride in offering the following Core Skills, Competencies, and Characteristics**:
- Ability to navigate organizational changes or project updates and adapt documentation accordingly.-
Solid analytical and problem-solving skills; organizational skills and attention to detail.Strong problem-solving skills: ability to analyze issues, identify root causes, and propose practical solutions.**Why work at Virgin Pulse?
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