On-site IT Support Analyst

hace 2 semanas


Buenos Aires, Argentina Baker McKenzie A tiempo completo

The On-site IT Support Analyst will ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, and actively resolving customer requests and escalations from the Global Technology Help Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level.

**Responsibilities**:

- Own and drive issues to resolution including escalation to specialized resources within the broader IT organization. Remain engaged on issues until resolution
- Provide technical support for client facilities such as video conferencing and in-room systems, along with audio conferencing services
- Participate in improvements as they relate to the on-site IT environment
- Serve as an advocate for the organization’s information security management system. Assist customers to work efficiently within the ISMS framework
- Test fixes to ensure problems have been adequately resolved
- Perform post-resolution follow-ups to customer requests
- Evaluate documented resolutions and analyze for ways to prevent future problems
- Build rapport with customers
- Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals
- Prioritise and escalate problems (when required)
- Record, track, and document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
- Understand the essential responsibilities of the position and works continuously to build and improve the skills necessary to be proficient in the role
- Support, operate and maintain AV equipment for live meetings and events
- Act as a backup trainer when requested

**Skills and Experience**:

- Strong Experience in the field of computer science, information sciences, or related field
- Microsoft MCP desired or other appropriate certification
- Strong knowledge of computer hardware with a focus on workstations and laptops
- Experience with Microsoft Windows 10
- Proven track record of working under Service Level Agreements and a Service Desk framework, along with responding to, managing, and resolving support desk tickets
- Experience working in a team-oriented, collaborative environment
- In cases where support needs to be provided in languages other than English, proficiency in English is also required
- Flexibility to work on projects and tasks outside of business hours and on weekends to ensure mínimal disruption to the business will be necessary from time to time



  • Buenos Aires, Argentina Baker McKenzie A tiempo completo

    The Analyst, On-site IT Support will ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Global Technology Help Desk. Problem resolution...

  • Site IT Technical Lead

    hace 4 días


    Buenos Aires, Argentina AstraZeneca A tiempo completo

    **Site IT Technical Lead** **ABOUT ASTRAZENECA** AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re...

  • IT Support Engineer

    hace 2 días


    Buenos Aires, Argentina Dextermind Technologies Limited A tiempo completo

    **Role Responsibilities**: - _Mobile Device Management, MFA Configuration in End user Systems_ - _Microsoft O356, One Drive, Share point, Digital Certificates configuration on end user systems_ - _Responsible for assets management & inventory includes Systems, Laptop’s, Office IT equipment_ - _Audio & Video conferencing equipment management_ - _Ensure up...

  • IT Sr Analyst Manufacturing

    Encontrado en: beBee S AR - hace 4 semanas


    Buenos Aires, Argentina Teva Pharmaceuticals A tiempo completo

    Who we are Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic...

  • IT Sr Analyst Manufacturing

    Encontrado en: Talent AR C2 - hace 3 semanas


    Buenos Aires, Argentina Teva Pharmaceuticals A tiempo completo

    The opportunityEngage with plant personnel in the development and support of the company’s short and long- term business processes and strategies in the supply chain, operations, inventory management and quality functional areas. This individual will be accountable for providing administration and technical support for plant, regional and global...

  • IT Support Engineer

    hace 3 días


    Buenos Aires, Argentina LAN IT GmbH A tiempo completo

    Dear Sir or Madam, we at LAN IT 24 are currently looking for IT Supporters in: - Buenos Aires, Argentina Start: April 2024 Duration: 1 year (with option) Full time (Monday-Friday/40h) 100% Onsite **Responsibilities**: Work Experience: More than 24 months - Field incoming help requests from end users via both telephone and work orders in a courteous...

  • IT Support Level 1

    hace 7 días


    Buenos Aires, Argentina Grow UP HR A tiempo completo

    As a IT support lv 1 your main goal is to support our end users on using IT services in a global enviroment. You will be responsible for supporting and maintaining vast areas of IT services in multiple time zones. Importante empresa multinacional de tecnología con base en japón. **Requisitos**: +3 years of experiencie in It support level 1 Experienced in...

  • IT Support Engineer

    hace 3 días


    Buenos Aires, Argentina SaltSquare A tiempo completo

    Salt Square is an IT Hub that provides high-quality software development services to clients across different industries. Our team of talented and dedicated professionals is committed to delivering innovative solutions that meet our clients' needs. We have several teams which are fully integrated with our clients. Currently, we’re building a world-class...


  • Buenos Aires, Argentina Web: A tiempo completo

    Descripción del empleo: Importante empresa multinacional de IT se encuentra en la búsqueda de Soporte Técnico On Site. Orientamos la búsqueda a estudiantes o graduados de carreras universitarias afines a Ingeniería de telecomunicaciones con al menos 3 años de experiência en posiciones similares. **Principal tarea/función**: - Atender y dar soporte...


  • Buenos Aires, Argentina Innovate On Demand A tiempo completo

    **About us** At Innovate On Demand, we're a team of creative and innovative professionals who are passionate about delivering exceptional results. We specialize in software development, IT, and graphic design services, and we work closely with our clients to understand their needs and exceed their expectations. What sets us apart from other companies is...

  • IT Business Analyst

    hace 6 días


    Buenos Aires, Argentina Tenaris A tiempo completo

    **title** **LOCATION**: filter4 - filter5 - filter1 **DEPARTMENT**: filter7 **HR CONTACT**: recruiterName **IT BUSINESS SENIOR ANALYST** **Purpose** **Main Responsibilities** Gathers, analyzes and elaborates all the functional requirements needed to design new information system or to set changes and corrections to existing ones. Supports users on their...

  • WordPress Support Specialist

    Encontrado en: Talent AR C2 - hace 3 semanas


    Buenos Aires, Argentina Pronto Marketing A tiempo completo

    Job Description The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be...


  • Buenos Aires, Argentina Cider SA A tiempo completo

    Importante empresa multinacional de IT se encuentra en la búsqueda de Soporte Técnico On Site. Orientamos la búsqueda a estudiantes o graduados de carreras universitarias afines a Ingeniería de telecomunicaciones con al menos 2 años de experiência en posiciones similares. Principal tarea/función: - Atender y dar soporte de nível 1 a usuarios...


  • Buenos Aires, Argentina Aliancers A tiempo completo

    Highly Important Multinational Company from Oil & Gas Industry is searching for a **International Tax Analyst **to develop **Income Taxes tasks**. As an International Tax analyst, you will learn about North America taxes by being the owner of a diverse portfolio, gaining understanding of business transactions, tax regulations, and their respective...

  • Service Desk Analyst

    hace 5 días


    Buenos Aires, Argentina AMC Networks Inc. A tiempo completo

    Job Description Somos una compañía líder de medios y entretenimientos y trabajamos con pasión por lo que hacemos. Buscamos sumar a nuestro staff un/a Service Desk Analyst & Field Support. Como principales funciones de su gestión se destacarán: Quien se incorpore proporcionará soporte técnico siendo el punto de contacto inicial para los usuarios...


  • Capital Federal, Buenos Aires, Argentina CTL A tiempo completo

    Buscamos profesionales apasionados que quieran sumarse como Soporte Técnico IT On Site a nuestro equipo! - ¿Qué desafíos te esperan?: - Asistencia técnica en sitio al personal interno del cliente. - Instalación y mantenimiento de aplicaciones institucionales o programas comerciales. - Configuración, mantenimiento y movimiento de hardware: Pc,...

  • Sr Sales Support Analyst

    Encontrado en: Talent AR C2 - hace 2 semanas


    Buenos Aires, Argentina Lenovo A tiempo completo

    Description and Requirements Responsibilities: Develop and maintain reporting processes for channel performance metrics, ensuring accuracy and timeliness. Analyze sales data from various channels to identify trends, opportunities, and areas for improvement. Collaborate with cross-functional teams to gather requirements and create customized reports...


  • Buenos Aires, Argentina Baker McKenzie A tiempo completo

    The e-Billing Inventory Support Analyst will provide support to the In-Market and Center-based Q2C teams in ensuring that e-Billing rejections and activities are being identified and addressed on a timely basis. **Responsibilities**: - Monitor centralized mailboxes, e-Billing status reports, and other sources to identify, troubleshoot, and route invoice...


  • Capital Federal, Buenos Aires, Argentina Siemens A tiempo completo

    ¿Te interesa unirte a Siemens siendo parte de nuestro Global Business Services (GBS)? Como Partner of Choice, nuestros Global Business Services (GBS) apoyan a las empresas de Siemens en todo el mundo para lograr la excelencia en sus procesos internos en áreas como Finanzas, Recursos Humanos, Tecnologías de la Información, Cadena de Suministro, Atención...


  • Buenos Aires, Argentina Qontigo A tiempo completo

    **Young Professionals Program - Corporate IT and Cybersecurity** Does acquiring experience at a company that embodies innovation, transparency and creativity excite you? Then, we have the place for you. Bringing together Axioma, DAX and STOXX to form **Qontigo** represents a partnership beyond standard, creating an investment intelligence advantage with...