Workforce & Operations Analyst

hace 4 semanas


Buenos Aires, Argentina VirginPulse A tiempo completo

Overview:
**Now is the time to join us**

At Virgin Pulse we value and celebrate diversity and we are committed to creating an inclusive environment for all employees. We believe in creating teams made up of individuals with various backgrounds, experiences, and perspectives. Why? Because diversity inspires innovation, collaboration, and challenges us to produce better solutions. But more than this, diversity is our strength, and a catalyst in our ability to #changelivesforgood.

**Responsibilities**:
**Who are you?**

A specialized high-functional team within Service Operations focused on Workforce Management (WFM) and Operational Reporting Analysis to support Live Services management and improvement. The Service Operations team concentrates their support around our Live Services and Member Services teams to ensure proper staffing, operational readiness, reporting, support system maintenance and enhancements, and recommend improvements to better the team member and member experience.

**In this role you will wear many hats, but your knowledge will be essential in the following**:

- Proficient at utilizing analytical tools to produce and modify reports to provide analytical comparisons of data
- Completes weekly and end of month reporting on business unit performance reporting in a detailed, timely and accurate manner
- Provide ad-hoc reports for Live Services related data and analyze data making recommendations to management
- Analyzes and projects staffing needs relative to engaged members, special projects, attrition, and holidays with flexible staffing in mind.
- Supports schedule reminders for team members
- Understanding, articulating, and verifying Live Services scheduling practices
- Maintains current and forecasted headcount, FTE, and attrition data
- Analyze and provide insights on Live Services metrics, Team Member level metrics and category level metrics, identifying trends and alerting appropriate stakeholders
- Build, maintain, and train stakeholders on usage of reporting tools and dashboards to enable self-service for internal stakeholders
- Monitor daily and interval service level performance to determine root cause and prepare recommendations for real time schedule changes that address gaps in service performance
- Maintain data integrity by identifying, researching, and resolving data quality issues to ensure accurate reporting from all data sources
- Perform other duties as assigned.
- You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in._

Qualifications:
**What you bring to the Virgin Pulse team**

**In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including**:

- Bachelor’s degree, or equivalent
- 2 years of experience with and proficient with a variety of analytical processes, tools, and approaches

**You also take pride in offering th**e following Core Skills, Competencies, and Characteristics**:

- Self-motivated to work independently with mínimal supervision
- Data Insights and Storytelling
- Experience with Workforce Management software (scheduling, performance tracking, reporting)#LI-REMOTE & INDIVIDUAL HASHTAGS HERE
**_remove if not needed_**

**Why work at Virgin Pulse?



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