IT Support Enginner
hace 3 días
IQVIA is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.
The **IT Support Engineer **provides with remote first-tier and second-tier Information Technology (IT) support to end-users, to restore service and/or identify and the correct core problem.
**Essential Functions**
- Provide IT support to end-users to resolve operating devices difficulties and recommend system modifications to reduce or prevent IT equipment-related problems.
- Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
- Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.
- Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
- Provide training to end-users when indicated.
- Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.
- Participate in special projects such as new implementations, systems’ improvements, etc.
- Perform other duties as required.
- May be required to perform duties outside working hours. This will be managed according to the applicable country legislation.
**Requirements**:
- Computer Science-related studies.
- ** At least 2 years of experience in similar positions, preferably at large companies.**
- Experience in a **Service Level Agreement-style of IT service**, with tight deadlines to resolve issues and metrics.
- Strong knowledge and experience of **PC hardware **repair/support.
- Excellent customer service skills.
- Good communication skills, both oral and written.
- Working knowledge of **infrastructure and Cisco networks **(switch, routers, etc.). - Preferred
- Working knowledge of Microsoft server, workstation and networking technologies. - Preferred
- Working knowledge of industry standards with regards to system and network administration. - Preferred
- Technical working knowledge of Apple devices. - Preferred
- Join Us_
Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.
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