Technical Support Specialist

hace 2 semanas


Buenos Aires, Argentina Rocket.Chat A tiempo completo

**This is a remote job for applicants worldwide with availability to work from 11 am to 8 pm (BRT).**

When customers need help, they expect swift answers. We're looking for a technical support analyst to provide top-notch service to our external clients, while simultaneously improving the overall customer service process.

**Your skills**:

- Fluent English proficiency.
- Over 3+ years of experience in Tech Support, Cloud-Ops, Product Support, or equivalent experience - developers interested in working directly with customers are highly encouraged to apply.
- Good writing documentation skills.
- Outstanding written and verbal communications skills, with the ability to go deep and technical with customers, as need.
- Solid Organization and Analytical skills.

**Mandatory requirements**:

- API usage experience (including knowledge of tools like Postman or others).
- Proficiency with Customer Support Software (Zendesk, Help Scout, ZohoDesk, etc.)
- Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, and container platforms.

**Will be a huge plus if you have these requirements**:

- Docker containers knowledge, experience in working with Kubernetes and server performance monitoring tools (Prometheus and Grafana).
- NodeJS experience.
- Experience working with Databases, specifically Mongo DB (performing queries and understanding the logic of DB structure).
- Expertise in open source and SaaS.

**What you'll do** **‍**:
Your job will be to technically understand our company's product and service offering to handle escalated support requests while working with other departments to ensure that the product is truly meeting customer needs. You'll also:

- Troubleshoot customer issues by reproducing their environment
- Escalate complex issues to higher-level support teams when necessary
- Create and maintain technical documentation and knowledge base articles
- Track product escalated issues within our issue management system
- Suggest customer service improvements

**Benefits **✨**:
Wherever you are our goal is to make your routine as a Rocketeer feel enjoyable, exciting, and comfortable, so if you are remote or working from our office in Porto Alegre (Brazil) you'll receive a set of benefits to improve your work experience They include a flexible schedule, multicultural environment with colleagues in over 30 countries, a vibrant company culture, remote work as you wish, unlimited Paid Time Off, language and tech courses and more

**About Rocket.Chat**:
‍Rocket.Chat is the world's largest open source communications platform. Built for organizations that need more control over their communications, it enables collaboration between colleagues, partners, customers, communities, and even platforms without compromises on data ownership, customizations, or integrations.

Tens of millions of users in over 150 countries and organizations such as Deutsche Bahn, the U.S. Navy and Credit Suisse trust Rocket.Chat every day to keep their communications completely private and secure.


  • Technical Support

    hace 7 días


    Buenos Aires, Argentina FirstCallComplete A tiempo completo

    We are an innovative IT company constantly improving our products and services to provide our clients with the best experience. Currently, we are seeking an energetic and responsible specialist to work as an online technical support. **Responsibilities**: - Resolving technical issues and user queries in a clear and friendly manner. - Documenting and...


  • Buenos Aires, Argentina Builder Lead Converter A tiempo completo

    **Builder Lead Converter**: **Technical Customer Support Specialist (TCSS)**: **Builder Lead Converter**, a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales, is seeking a talented and dedicated **Technical Customer Success Specialist (TCSS)** to join our team and contribute to our mission of...


  • Buenos Aires, Argentina Skilled Wound Care A tiempo completo

    **Responsibilities**: - Resolve technical issues related to software, hardware, and systems, ensuring timely resolution and minimizing downtime. - Collaborate with departments, including clinical quality assurance, medical billers, and clinical liaisons, to deliver world-class support services and ensure customer satisfaction. - Maintain accurate and...

  • Client Support Specialist

    hace 4 semanas


    Buenos Aires, Argentina Sagan A tiempo completo

    **Client Support Specialist** **Location**:Remote (EST) **Work Schedule**:Monday - Friday, 08:00 AM - 05:00 PM EST **About Us**:Join our team as a Client Support Specialist, where your dedication to exceptional service and technical expertise will contribute to our mission of providing outstanding support to our clients. Our Company is a dynamic...

  • Support Specialist

    hace 1 mes


    Buenos Aires, Argentina Webxloo, LLC A tiempo completo

    Job Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...


  • Buenos Aires, Argentina ABB A tiempo completo

    Sales Support Specialist - Technical Sales EL Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....


  • Buenos Aires, Argentina IQVIA A tiempo completo

    **Job Overview** The Technical Services Specialist supports test code requirements gathering and database design requests. In addition, the Technical Services Specialist may support quality investigations and responds to pre - and post-analytical queries. The Technical Services Specialist ensures standardization of test directories across systems. - **CV...


  • Buenos Aires, Argentina Pronto Marketing A tiempo completo

    Job Description The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be...


  • Buenos Aires, Argentina IQVIA A tiempo completo

    Job Overview The Technical Services Specialist supports test code requirements gathering and database design requests. In addition, the Technical Services Specialist may support quality investigations and responds to pre- and post-analytical queries. The Technical Services Specialist ensures standardization of test directories across systems.  *CV must...

  • Sales Support Specialist

    hace 4 semanas


    Capital Federal, Buenos Aires, Argentina ABB A tiempo completo

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Technical Support

    hace 4 semanas


    Buenos Aires, Argentina Global Services Business A tiempo completo

    Important company requests ING. IN TECHNICAL SUPPORT **Requisitos**: Technology Skills Desktop support 1st and 2nd line support Microsoft 7/10/11 OS installation and reimaging Microsoft Office 2016 - Office 365 support Microsoft Outlook configuration, troubleshooting, housekeeping, and administration. Network troubleshooting, IP, DHCP, DNS 1st and 2nd line....


  • Buenos Aires, Argentina ABB A tiempo completo

    Sales Support Specialist - Technical Sales EL Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Sales Support Specialist

    hace 4 semanas


    Capital Federal, Buenos Aires, Argentina ABB A tiempo completo

    **Sales Support Specialist - Drives & Motors**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....


  • Buenos Aires, Argentina DXC Technology A tiempo completo

    **Essential Job Functions**: - Provide basic technical support in infrastructure services, assisting with routine tasks. - Participate in infrastructure projects and tasks to gain hands-on experience and knowledge. - Support basic monitoring and routine troubleshooting of infrastructure systems. - Work with team members to address infrastructure-related...


  • Buenos Aires, Argentina Baker McKenzie A tiempo completo

    The eBilling - Technical Support Analyst will provide technical eBilling support for LEDES Wizard and EMT, our inhouse eBilling tools. Assisting billing centres and other global teams engaged in eBilling activities. **Responsibilities**: - Monitor LEDES Wizard tool through daily reporting to identify and categorise failed and rejected invoices -...


  • Buenos Aires, Argentina Kyndryl Argentina S.R.L. A tiempo completo

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...


  • Buenos Aires, Argentina Hustler Marketing A tiempo completo

    **Company Introduction**: - FATJOE is a leading provider of on-demand SEO and digital marketing services. Founded in 2012, our company has become renowned as one of the world’s largest providers of outsourced Link-Building, SEO Services, Content Creation, Design, and Video services. _ - With a global reach, we collaborate with over 5,000 agencies to power...

  • Technical Specialist

    hace 4 semanas


    Buenos Aires, Argentina IBM A tiempo completo

    **Introduction** As a Strategy Consultant at IBM, you will help reinvent businesses and industries by developing and utilizing specialized knowledge of industry-specific and cross-industry competitive strategies. You'll manage complex components of an engagement, working closely with clients and their customers to understand their pain points. Your strategic...


  • Buenos Aires, Argentina Techunting A tiempo completo

    We are looking for an experienced Technical Support Engineer who will be the primary liaison between the customer base and all other internal contacts. The ideal candidate for this position is a team player who is an experienced support provider with an established track record of providing high-quality support to meet customer requirements. The support...


  • Buenos Aires, Argentina Devengine A tiempo completo

    Senior Software Support Specialist (Buenos Aires, Argentina) Remote - Canada | Team Augmentation **Key responsibilities may include**: Act as a single point of contact between the end-client and the technical team located in India and Canada. Perform at least basic software troubleshooting with potential to take on more complex tasks and...