Application Support
hace 4 semanas
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Merchant Services, a global payment processor, ensures that more than $1.4 trillion in transactions move seamlessly each year from consumer to bank and back to its 300,000 merchants.
The Technology Operations Team plays a critical role in the continual success of Merchant Services business processes and the health of the plant 24X7X365. Technology Operations Teams constantly monitors Merchant Services plant; take merchant calls; perform batch support; resolves service failures; fulfill service requests; and provide changes and deployment supports for our clients and technology teams.
As a Technology Operations Analyst, you will serve as liaison between Operations and the technology support groups. Working in Technology Operations means you'll use customer service skills and both creative and critical thinking skills while supporting merchants.
**Key Responsibilities:
- Document, track, and research merchant technology reported issues called into the Technology Operations Support hot-line
- Research and resolve issues escalated from Technology Operations internal alerts, Help Desks, Support Groups and other departments
- Provides accurate problem identification, ticket documentation and customer/vendor dialogue
- Provides activity, progress and status reports to management and keeps management posted of any critical issues
- Weekend support requirement and will involve support on Sat or Sun as part of shift based coverage.
**Qualifications**:
- Self-Starter with the ability to identify, troubleshoot, and skilled in problem solving and decision making
- Proven ability to multi-task, prioritize and attention to detail in a fast paced ever changing environment
- Strong interpersonal skills, including verbal, written, and listening skills in English with the ability to influence and lead others
- Ability to interact with individuals on all organizational levels
- Establishes strong working relationships with team members and across functions
- Ability to communicate with technical and non-technical customers
- Able to work under pressure to resolve issues affecting the production services
- Excellent analytical skills
**Additional preffered (not required) skills**:
- Professional experience in a large-scale, high availability, fast paced, distributed environment
- Understanding of monitoring tools
- Experience in Linux, Stratus, Control-M, Tandem and operating system functionality. Admin skills a big plus
- Experience with Tandem batch processing, including submitting jobs and validating data
- Knowledge of relational databases
- Unix shell scripting such as ksh, Perl or Python
- Basic knowledge of networking technology
This role requires a wide variety of strengths and capabilities, including:
- BS/BA degree or equivalent experience
- Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed
- Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación
-
Application Support
hace 1 mes
Buenos Aires, Argentina JPMorgan Chase & Co. A tiempo completoJoin a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Corporate and Investment Banking, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your...
-
Application Support Lead
hace 2 semanas
Buenos Aires, Argentina DXC Technology A tiempo completo**_About this roleAs an Application Support Lead you will be responsible for lead and coordinate team activities and performance.In this role you will resolve a certain type of high level incidents and changes, as well as consult on service request estimations/proposalsWhat you'll doEssential Job Functions: Schedule resources to meet Application Support /...
-
Qlikview Application Support
hace 2 semanas
Buenos Aires, Argentina DXC Technology A tiempo completoDXC Argentina, is looking to hire a QlikView Application Support Developer to work 100% Remote for an abroad customer full in EnglishResponsibilities:Coding ability to implement fixes or develop minor enhancements when required will be considered an exclusionary condition for this role.Specific tool experience may include: QlikView Personal Edition client....
-
Application Support
hace 2 meses
Buenos Aires, Argentina JPMorgan Chase Bank, N.A. A tiempo completoBS/BA degree or equivalent experience Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals Foster great relationships between team members inside the team as well as with others Lead by example, especially during critical situations such as complex or high-impact incidents Help each one of the team members...
-
Application Production Support Analyst
hace 4 semanas
Buenos Aires, Argentina Citi A tiempo completoLugar de Trabajo: Buenos Aires Argentina Objetivo: The Application Support Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area...
-
Application Engineer
hace 2 semanas
Buenos Aires, Argentina Chevron A tiempo completoTotal Number of Openings 1Job Description The Chevron Business Support Center (BASSC) located in Buenos Aires (Puerto Madero), Argentina, is accepting online applications for the position Salesforce Service Cloud Application Engineer. Successful candidates will join a successful multifunction service center with a workforce of more than 1000 employees...
-
Application Engineer
hace 4 semanas
Buenos Aires, Argentina Chevron A tiempo completoTotal Number of Openings 1Job Description The Chevron Business Support Center (BASSC) located in Buenos Aires (Puerto Madero), Argentina, is accepting online applications for the position Salesforce Service Cloud Application Engineer. Successful candidates will join a successful multifunction service center with a workforce of more than 1000 employees...
-
Application Support
hace 2 meses
Buenos Aires, Argentina JPMorgan Chase Bank, N.A. A tiempo completo**Objectives** - Maintain Global relationships with various other support teams as well as business users. - Perform timely escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities. - Develop and utilize core tools and processes to perform daily function whilst improving...
-
Webmethods Application Support
hace 3 semanas
Buenos Aires, Argentina DXC Technology A tiempo completo**_ **About this role** **What you’ll do** **Essential Job Functions**: - Identify cross-capability and cross-release issues that affect the business architecture integrity - Assess the impact of the integration requirements to the technical architecture and specify the integration service requirements - Validate that the integration solution and...
-
Application Support Senior-
hace 3 meses
Buenos Aires, Argentina JPMorgan Chase Bank, N.A. A tiempo completoOn a day to day basis Application Support analyst will be responsible for: - The resolution of all user and technology issues on the Production instance. - Monitor and troubleshoot the batch jobs that are scheduled in Control-M/Autosys. - Coordination and execution of all software deployments into Production environment. - Develop specialist knowledge in...
-
Application Engineer
hace 2 semanas
Buenos Aires, Argentina Chevron A tiempo completoTotal Number of Openings1Job Description:We are looking for an Application Engineer to join our Software Engineering Chapter and support the development of software solutions throughout their lifecycle.We are looking for an Application Engineer to join our Software Engineering Chapter and support the development of software solutions throughout their...
-
Application Support
hace 3 semanas
Buenos Aires, Argentina JPMorgan Chase Bank, N.A. A tiempo completoAbout the Team The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in...
-
Application Support
hace 4 semanas
Buenos Aires, Argentina JPMorgan Chase Bank, N.A. A tiempo completoAbout the Team The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in...
-
Application Support Engineer
hace 4 semanas
Buenos Aires, Argentina amdocs A tiempo completo**Job ID**: 174037 **Required Travel** :Minimal **Managerial - No** **Location**:Argentina - Buenos Aires (Amdocs Site)** **Who are we?**: **In one sentence**: Responsible for support, modification, debug and/or maintenance of software systems. Also, you will implement solutions for data/code issues through data automated fixed and recovery...
-
Application Engineer
hace 1 semana
Buenos Aires, Argentina Chevron A tiempo completoTotal Number of Openings 1 **Job Description**: We are looking for an Application Engineer to join our Software Engineering Chapter and support the development of software solutions throughout their lifecycle. We are looking for an Application Engineer to join our Software Engineering Chapter and support the development of software solutions throughout...
-
Application Engineer
hace 4 semanas
Buenos Aires, Argentina Cummins Inc. A tiempo completo**Application Engineer** **Description** Investigates integration and installation problems, understands causal mechanisms, recommends appropriate action, owns problem resolution and documents results with guidance from more experienced team members. Applies and supports the improvement of processes such as Installation Quality Assurance, OEM integration...
-
Application Engineer
hace 1 semana
Buenos Aires, Argentina Chevron A tiempo completoTotal Number of Openings 1 The Chevron Business Support Center (BASSC) located in Buenos Aires (Puerto Madero), Argentina, is accepting online applications for the position Salesforce Service Cloud Application Engineer. Successful candidates will join a successful multifunction service center with a workforce of more than 1000 employees delivering business...
-
Cyber Resilience Application Security Specialist
hace 1 semana
Buenos Aires, Argentina Veritran A tiempo completoThis role oversees and spearheads the management of Application Security across Veritran. This position requires an excellent understanding of architecture, design, and coding in multiple languages. An important part of the role is to support code reviews, vulnerability analysis, review penetration tests, and architectural reviews on new features and...
-
Application Engineer
hace 2 semanas
Buenos Aires, Argentina Cummins Inc. A tiempo completoApplication EngineerDescriptionInvestigates integration and installation problems, understands causal mechanisms, recommends appropriate action, owns problem resolution and documents results with guidance from more experienced team members.Applies and supports the improvement of processes such as Installation Quality Assurance, OEM integration and product...
-
Application Support Engineer
hace 3 semanas
Buenos Aires, Argentina amdocs A tiempo completo**Job ID**: 174044 **Required Travel** :Minimal **Managerial - No** **Location**:Argentina - Buenos Aires (Amdocs Site)** **Who are we?**: **In one sentence**: Responsible for providing outstanding technical support to a global customer base. Retains ownership for the resolution of technical problems, including debugging, simulations, locating bugs, tool...
