Application Support Lead

hace 2 semanas


Buenos Aires, Argentina DXC Technology A tiempo completo
**_

About this role
As an Application Support Lead you will be responsible for lead and coordinate team activities and performance.

In this role you will resolve a certain type of high level incidents and changes, as well as consult on service request estimations/proposals

What you'll do

Essential Job Functions:

  • Schedule resources to meet Application Support / Run demands. Ensure resources are scheduled to deliver services normal schedules, Oncall schedules, Holiday schedules, etc
  • Ensure e.g., tickets are assigned and resolved per SLA/OLA for respective domain
  • Ensure operational processes & procedures are followed
  • Participate in Major Incident (MI) (e.g., P1/P2) resolution sessions during bridge calls
  • Serve as domain's Client relationship manager in conjunction with Account Run Lead (ARL), Account Delivery Lead (ADL) and Service Line Leader
  • Identify crosscapability and crossrelease issues that affect the business architecture integrity
  • Assess the impact of the integration requirements to the technical architecture and specify the integration service requirements.
  • Validate that the integration solution and integration architecture designs utilize the integration architecture components appropriately

Who you are

Basic Qualifications and Skills:

  • Bachelor's degree in Computer Science, Management Information Systems, Engineering, IT Service Management Business, or equivalent work experience.
  • Experience in WebMethods 9.12 (prefer)
  • Extensive development experience using Software AG"s webMethods Developer and webMethods flow language.
  • Technical competency in WM flow/java services, web services, business process model development/testing and deployment, WS-Security, and SOAP
  • Integration development experience using web services, SAP RFCs and XML documents.
  • Experience in B2B standards, REST Services, integration architectures and adapters (JDBC)
- knowledge in integration server log analysis

  • Typically, 5 10 years of relevant experience in Application Support, Application Development, IT, Operations, etc
  • ITIL Foundation
  • General understanding of related technologies
  • Customer Service/Vendor Management
  • IBM Integration BUS
  • TIBCO BuisinessWorks
  • Mule ESB
  • SAP Process Orchestration
  • Oracle Service BUS
  • Boomi AtmoSphere Integration
  • Azure Data Factory
  • Oracle/Unix skills and programming skills
  • Java


ALE
  • Application Link Enabling (as we support SAP, ALE is one of the core integration technologies).

DXC offers a great benefits package DXC Argentina has a new benefit for our employees. As of April 2023, DXC Argentina offers partial payment in US dollars. Our 100% remote work model is valid for the entire Argentine territory, which means you'll have the flexibility to work from anywhere you want. Additionally, we offer reimbursement for teleworking expenses to help you create the perfect work-from-home environment. We know how important a comfortable chair and ergonomic elements are, so we provide an entry bonus for purchasing these. If you speak a second language, we have a surprise We pay you an additional amount for your language skills. We also have a certification plan per role to help you develop your skills and a program of discounts in educational institutions. Are you studying? Great We offer 20 days a year for you to take your university exams. Additionally, we have a private medical insurance plan for you and your family group with premium options, as well as a complementary life insurance plan of 24 salaries. Our Wellness Program and Employee Assistance Program (PAE) on legal, emotional, and financial issues ensure that we take care of your physical and emotional well-being. If you like to maintain a healthy lifestyle, our program of healthy conferences, workshops, and discounts is for you. If you enjoy physical activity, we offer you GYMPASS. Do you like to travel? We offer flexible vacations and 3 DXC extra days per year so you can enjoy your days off to the fullest. And if you're just starting, don't miss our soft-landing and DXC rewards. Join our team today


Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success.

At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues.

You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we put our people first.

In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination.

With our Virtual First strategy the majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testin

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