Technical Engineer

hace 3 semanas

Capital Federal Buenos Aires, Argentina Philips A tiempo completo

**Job Title**: Technical Engineer

**In this role, you have the opportunity to**

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for
- Understanding Customer needs
- Installing and configurating the solution
- Testing the solution and environment
- Teaching customers system administrator role
- Working with integrations

**You are a part of**

You are a part of The Implementation Team, as a technical consultant or Engineer Role, working as a team in order to achieve the aims of the area.

**To succeed in this role, you should have the following skills and experience**

To succeed in this role, you’ll need a customer-first attitude and the following
- IT profile
- Managing multiple technical issues with varying severity ensuring that cases are prioritized according to severity/impact
- Working collaboratively with customers, including system administrators, radiologists, cardiologists, clinical, administrative, and IT staff, as well as Philips teammates to resolve all customer reported issues
- Engaging third party vendor support, as required, per standard operating procedures
- Documenting in detail customer reported issues and corrective action taken to resolve
- Promoting teamwork within our organization and ensure global technical standards are met, building effective relationships with the service, deployment, and engineering teams
- Proactively sharing knowledge, create knowledge articles, and contribute to our problem solution database
- Contributing to service initiatives and activities to enhance the service experience
- Ensuring customer satisfaction as measured by our customers: knowledge of customer business operations, response time, resolution time, communication, and employee attitude

**Why should you join Philips?**

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

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