Technical Support Engineer
hace 2 días
Job Description
">We are looking for a highly skilled Technical Support Engineer to join our team at Eset. As a Technical Support Engineer, you will play a crucial role in providing exceptional technical support and ensuring the highest level of service delivery.
">About the Role
">- To investigate and diagnose incidents assigned to the development Area in order to restore service as soon as possible.
- To resolve incidents within the specified Service Level Agreements/Operational Level Agreements.
- To escalate unresolved incidents to the next level of support (Developers).
- To liaise between commercial support and development.
- To identify problems and investigate their root cause.
- To investigate and diagnose all incidents and requests.
- To verify the resolution with the requesting party.
- To create and submit knowledge articles.
- To track incidents from start to finish.
- To solve known incidents and problems.
- Scope: Regional LATAM.
Requirements
">- Student of Information Systems or related areas (Not a Requirement).
- At least 1 year working experience as support engineer or developer (Not a Requirement).
- Knowledge of HTML, XHTML, CSS, XML, PHP and Javascript (Not a Requirement).
- Knowledge of functional and technical analysis (run Queries/SQLs to perform analysis, confirm hypotheses, identify behavioral patterns).
- Knowledge of monitoring and ticket management tools (Not a Requirement).
- Analytical skills.
- English: intermediate.
Personal Characteristics
">- Team work.
- Organization.
- Initiative.
- Needs to communicate clearly and be empathic to understand internal customer needs.
About Us
">Eset is a leading provider of cybersecurity solutions, and we're committed to delivering the best possible service to our customers. If you're passionate about technology and customer support, we'd love to hear from you
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