Rider Service Quality Senior Analyst

hace 6 meses


Buenos Aires, Argentina Delivery Hero A tiempo completo

About the opportunity
- Asegurarse el cumplimiento de los objetivos dispuestos por la empresa dentro del equipo de operaciones a través de nuestros principales indicadores.
- Diseñar, ejecutar y monitorear los diferentes proyectos e iniciativas del servicio de manera autónoma para asegurar el cumplimiento de los KRs a través de la calidad y la mejora continua.
- Ser referente de calidad, liderando con responsabilidad los Squads y asegurando la dinámica de los mismos de forma efectiva, tanto con stakeholders internos como externos.
- Evaluar, analizar y reconocer cambios que puedan impactar al servicio a través de los KPIS.
- Periódicamente revisar los objetivos de calidad en concordancia con el estándar de la norma COPC.
- Desarrollar una visión de negocio cross a través de una interacción cercana con los equipos regionales y locales, identificando insights que apoyen la estrategia de Rider Service y compañía en general.
- Velar por la calidad de los datos y los procesos de recolección de datos de los indicadores que maneja.

What you need to be successful
- Experiência previa en contact center/equipos de servicios masivos y equipos de quality assurance/continuous improvement.
- Manejo de paquetes de análisis de datos y/o lenguajes de programación.
- Manejo de herramientas de reporting como Looker ó Tableau es un plus.
- Aplicar técnicas de análisis de datos para generar insights a partir de la data, que permitan generar nuevas hipótesis e identificar oportunidades de mejora.
- Preferentemente estudiante avanzado o graduado de carreras como Economía con base estadística, Administración de Empresas, Licenciatura en Matemáticas y / ó Estadística, Ingeniería Industrial o carreras afines.
- Visión de negocio.
- Excelente comunicación verbal y escrita en español e inglés.
- Perfil orientado a la optimización y calidad.
- Buenas relaciones interpersonales.
- Proactividad y dinamismo.

Who we are

PedidosYa es la compañía de tecnología líder en delivery y quick commerce presente en 15 países de Latinoamérica. Es parte de Delivery Hero, compañía líder mundial en delivery que opera en más de 70 países en todo el mundo.

Nuestro objetivo es simplificar el día a día a millones de personas, a través de nuestra pasión por la tecnología.

Somos un equipo con buena energía que se mueve rápido para generar impacto. Buscamos personas que les gusten los desafíos, con ganas de ir por más y sobre todo que jueguen en equipo. ¿Te sumas?

En esta ocasión tenemos una **posición **para vos, como **Rider Service Quality Senior Analyst** si resides en **Uruguay** o en **Buenos Aires **Sumate te esperamos

What's in it for you

En PedidosYa podrás:

- Crear valor para un gran ecosistema de negocios, con foco en la persona usuaria, porque somos user centric.
- Jugar en equipo siempre.
- Moverte a la velocidad de tus ideas.
- Aprender, desarrollarte y reinventarte.
- Generar impacto positivo en las personas y el planeta.
- Trabajar en #ModoPeYa: nuestra manera de trabajar focalizada en la flexibilidad y orientada a lograr un buen balance dentro y fuera de la oficina.

La diversidad de talento potencia nuestra Cooltura y nuestra organización. Jugamos en equipo en todo lo que hacemos, y lo que más nos gusta de eso es que promovemos la creación de equipos diversos e inclusivos que puedan aportar diferentes perspectivas a PedidosYa. Nuestras oportunidades laborales están abiertas a todas las personas, independientemente de su identidad de género, orientación sexual, origen étnico, religión, edad, discapacidad y/o otras características individuales.

En caso de necesitar algún ajuste razonable o accesibilidad particular para tener la entrevista, por favor no dejes de aclararlo en tu postulación. Además, siéntete libre de indicarnos tus pronombres (él/ella/elle) desde el primer contacto.

CoolturaPeYa #LaDiversidadNosPotencia



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