Customer Care
hace 6 meses
**Customer Care - M1 - Argentina**:
- Work mode: Hybrid- Onsite Location(s): Buenos Aires, C, AR**Additional Locations**: N/A
**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing - whatever your ambitions.
**Purpose Statement**
The core objective of this role is to support the Customer Services Manager to maintain the goals and objectives of the department.
**What we are looking for in you**:
- Bachelor's degree in Engineering, Business Administration, or related career.
- Experience in team management
- SAP knowledge
- Advanced Excel knowledge
- Intermediate/advanced English
- Analytical, communication, sense of urgency, strategy and leadership skills will be an asset.
**Key Responsibilities**
- Manage customer order entry and invoicing processes.
- Ensure timely and accurate deliveries with the distribution center.
- Expedite orders on time and satisfy the customer in terms of availability.
- Seek improvements in customer service.
- Document product complaints and returns.
- Effectively identify sales/service opportunities.
- Coordinate billing processes
**Management Requirements**
- May lead a group or team of employees in the achievement of organizational goals. Guide, coach, direct, and develop direct reports, and if applicable, drive those practices throughout their organization.
- Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
- May direct and control the activities and budget of one or more functional areas, divisions, product groups, projects/programs and/or operations.
- Monitor and ensure compliance with company policies and procedures (e.g. federal/country and regulatory requirements).
**Requisition ID**:568529
**Job Segment**:Compliance, ERP, SAP, Law, Customer Service, Legal, Technology
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