Customer Insights Specialist

hace 7 meses


Buenos Aires, Argentina Despegar A tiempo completo

En el **#EquipoDespegar** somos un grupo de grandes profesionales dedicados a crear las mejores experiências para que los viajes enriquezcan la vida de las personas. Trabajamos en equipo, nos involucramos, no nos da miedo equivocarnos y siempre vamos por más.

**#EquipoDespegar** es crecer, desarrollarse, es proponerse un objetivo y no parar hasta alcanzarlo. Innovamos, creamos, aprendemos de los errores, y así, nos consolidamos como la plataforma de viajes más importante de Latinoamérica.

Resolvemos problemas complejos y desarrollamos nuevas soluciones de base tecnológica para estar a la vanguardia de la industria de viajes.

**Tenemos un nuevo desafío para quienes**:

- Son protagonistas de su desarrollo profesional y buscan potenciar al máximo su talento.
- Son centralizadores de información y aspiran a generar soluciones de alta calidad.
- Son pushers por naturaleza y se dedican a hacer que las cosas pasen.
- Son exigentes, competitivos, no se conforman con cumplir y buscan superarse constantemente.

Actualmente nos encontramos en la búsqueda de una persona para desempeñarse como **Customer Insights Specialist** para nuestra dirección de **Operaciones & Customer Service.**

**¿Qué desafíos te esperan?**:

- Entender la voz del cliente y traducirla en insights para la organización que permita tomar acciones de mejora del NPS y performance de la posventa.
- Procesar las distintas fuentes de información y generar nuevas fuentes de forma que nos permitan alimentar los modelos y análisis del equipo.
- Transmitir los resultados de los insights obtenidos a los diferentes stakeholders de la organización.
- Elaborar presentaciones high level y Storytelling.
- Evaluar y diseñar nuevas estrategias de gestión considerando aspectos cuantitativos y cualitativos.
- Trabajar junto a los equipos de Operaciones y Producto, dando apoyo para traducir los insights en accionables concretos y medibles.
- Generar modelos de datos predictivos, automatizaciones, alarmas, etc. que permitan anticipar posibles impactos en nuestros clientes.

**¿Qué valoramos?**:

- +3 años de experiência en Customer Experience o Business IntelligenceGraduado de las carreras de Ingeniería, Administración, Actuario, Sistemas, Economía o afines.
- Manejo avanzado de Excel y conocimiento de SQL y/o herramientas de análisis de información (Python, R, SAS, Etc).
- Pensamiento estratégico, liderazgo y visión de negocio.
- Fuerte orientación al análisis cuantitativo y cualitativo de la información.
- Excelente manejo de relaciones interpersonales y trabajo en equipo.
- Proactividad y Autonomía.Posgrados en temáticas de Data & Analytics (deseable).
- Experiência trabajando con modelos de Inteligencia Artificial Generativa (deseable).

**¿Qué beneficios te esperan?**:

- Work from Anywhere \uD83D\uDCBB
- Descuentos exclusivos en todos los productos Despegar \uD83D\uDEE9
- Licencias extendidas para cuidadores primarios y secundarios \uD83D\uDC68‍\uD83D\uDC67‍\uD83D\uDC67
- Prepaga para vos y tu grupo familiar \uD83E\uDE7A
- Semana Despegar (5 días hábiles extras de vacaciones) \uD83C\uDFD6 Gympass \uD83C\uDFCB️‍
-️
- Día de cumpleaños libre \uD83C\uDF82
- Bonos y programas de referidos \uD83C\uDFC6
- Acuerdos y convenios con muchas universidades para que puedas potenciar tu desarrollo \uD83D\uDC69‍\uD83C\uDF93
- Y mucho más

**Te Ofrecemos**

\uD83D\uDCCCSer parte de una empresa experta en su industria.

\uD83D\uDCCCPertenecer a un equipo de profesionales apasionados por viajar en el mundo de la tecnología y hacer posible que otros viajen.

\uD83D\uDCCCIntegrar un equipo que utilice la tecnología como vía de innovación y resolución de oportunidades.

\uD83D\uDCCCDesarrollar tu propia carrera en un mundo competitivo y desafiante.

Si quieres ser parte de un equipo único en el mercado, al que le gusta resolver, innovar y crear valor, súmate

Convierte a Despegar en tu próximo destino
- En Grupo Despegar estamos comprometidos con la generación de un ambiente laboral inclusivo en el cual la meritocracia y la igualdad de oportunidades son parte de todos nuestros procesos de gestión de talento, fomentando la diversidad como parte de nuestra cultura en constante evolución_



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