Salesforce Administrator
hace 1 mes
We are looking for a **Salesforce Administrator **to join our team The project is within the **Financial **industry and is based in **Chicago, IL**. Their platform exchanges the widest range of global benchmark products across all major asset classes.
**Basic Qualifications**
- Intermediate/Advanced English skills.
- Strong communication skills.
- Ability to thrive in a team environment.
**Responsibilities**
- Case work that involves researching problems, identifying solutions, build and implement declarative solutions of various levels of complexity.
- Managing and maintaining cases with status updates, technical solutions, and next steps.
- Assist with ongoing system administration including security, profiles, automations, custom objects, custom fields, etc.
- Assist with release evaluations including updating user guides.
- Ensure all modifications follow the change control processes including changes in sandbox environments, testing and signoff.
- Train end users on new updates, features and functionality and provide guidance in accordance to processes and best practices.
- Ensure data quality through clean
- up efforts (monthly reporting, lead clean up, etc.).
- Adhere to Service Level Agreements (SLA) for response and resolution times of cases.
- Develop ad-hoc reports and performs analysis on data as required.
- Working in close collaboration with the Chicago based Salesforce project development team to understand current design and to keep up to date on newly developed functionality.
- Provide exceptional customer service and support to end users, ensuring their needs are met effectively and efficiently.
- Act as a primary point of contact for internal customers, addressing inquiries, troubleshooting problems, and escalating issues when necessary.
- Demonstrate excellent English language skills, both written and verbal, to effectively communicate with customers and comprehend their requirements.
- Maintain a professional and courteous demeanor when interacting with end users, fostering positive relationships and ensuring customer satisfaction.
**Requirements**:
- 4+ years' experience supporting the Salesforce platform (enterprise edition and above).
- Salesforce Certifications.
- Works well with large teams and is a good collaborator.
- Proficient in time management with a strong ability to effectively prioritize competing requests, while managing user expectations.
- Strong logical reasoning, critical thinking, and problem-solving skills.
- Ability to engage with a wide range of stakeholders and build relationships.
- Experience working within SLA guidelines and tracking key performance indicators.
- Excellent written and verbal communication skills, a persuasive and passionate communicator.
- Deep understanding of Profiles, Roles, Permission sets, Permission set Groups, public group, record sharing.
- Deep understanding of features like flows, process builder, workflow, time-base automations, approvals and validation rules.
**Position Type**
- Long-Term & Full-Time.
- Remote from **Argentina.**
**Benefits of Working at Kopius**
- Flexible working hours.
- 100% Remote Work and Flexible Work Environment
- Continuing education, training, and workshops.
- Company-sponsored coursework and certifications.
- Competitive salary and performance-based bonuses
- Ample opportunity of career advancement.
- Online English classes available
- Monthly Snack Boxes ;)
**Learn more about us and Join Kopius**
Tipo de puesto: Tiempo completo
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