Salesforce Systems Administrator
hace 2 semanas
About Dialpad
Work Beautifully
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together.
Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging.
More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights.
With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.
About the team
Dialpad is looking for a highly motivated and collaborative Salesforce Systems Administrator with excellent analytical, problem solving and communication skills to join our Systems and Tools team.
We support the business with innovative ideas and technical expertise while working closely with our Global Sales teams, Finance, Deal Desk, Marketing and Operations departments.
Your role
As a Systems Administrator at Dialpad, you'll be part of a passionate team who are responsible for supporting the Salesforce CRM platform which integrates with financial and billing systems.
The Systems Administrator must be an excellent communicator and have the ability to handle a high volume of requests from customers with varying technical skills.
You will need to pay close attention to detail, be a strong problem solver and not afraid to chase down answers.
You will work closely with the Sr. Systems Administrator to prioritize and strategize on tasks.The Systems Administrator must be proficient at documenting new processes and understand the underlying business operations in order to support users in Salesforce and related systems, while keeping our platform running at a high scale, speed, accuracy and reliability.
You will collaborate with the team to deliver valuable functionality to our internal customers.
This position reports to our Director, Sales Ops & Strategy and has the opportunity to be based in our Buenos Aires Office.
What you'll do _[i,e., Responsibilities]_
- Manage, troubleshoot and resolve field support ticket submission
- Respond to Salesforce user requests and provide technical support
- Handle all basic administrative functions including user and field maintenance, page layouts, reports and dashboards management and other routine tasks
- Perform data quality analysis to assist in data integrity in the system
- Partner with business systems teams to ensure quality control in the system
- Document and maintain procedures resolving the recurring incidents
- Provide a superior customer experience in all interactions with internal and external customers
Skills you'll bring_ [i,e., Qualifications]_
- 3+ years experience in a similar role at a SaaS company
- 3+ years of Salesforce administration and maintenance experience
- Strong understanding of Salesforce best practices and functionality
- Experience working as a part of a sales/revenue operations team
- Knowledge of sales and marketing processes and workflows
- Excellent problemsolving skills and the ability to troubleshoot and resolve issues in a timely manner
- Strong technical and communication skills and the ability to effectively communicate and collaborate with stakeholders
- Proactive attitude to identify and resolve issues
- Salesforce Administrator certification is a plus
Dialpad benefits and perks
Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
Culture
We've been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.
Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.
**_ Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment._
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