Cloud Support Engineer

hace 2 semanas

Buenos Aires, Argentina Cognizant A tiempo completo

**#WeAreCognizant, a company with more than 300.000 associates around the world, **working together to help transform the companies the world relies on**.**

**At #Cognizant we work with first-class clients, leaders in multiple businesses areas (such as finance, technology, telecommunications, etc.). This will allow you to grow in a competitive environment, learning new skills and keep developing the ones that you already have. Our projects are global, and they provide you with the opportunity of working with multicultural teams. We are committed with diversity and inclusion as part of our culture, and that´s what makes us stronger**

**What are we looking for?**

We are currently looking for a Cloud Support Engineer profile to join our GCP team

**Key responsibilities**:

- Maintain response and resolution speed as defined by SLOs
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Assist and respond consults from other Technical Support Representatives through existing systems and tools.
- Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
- Understand business impact of customer issue report and follow internal issue prioritization guidelines provide justification on priority for a given single customer report. Perform internal classification queries documenting classes of problems and preventative actions for further retroactive analysis.
- Reactively (e.g. as a result of a query) file issue reports to the engineers collaborate with GCP engineers to diagnose customer isues build documentation procedures document desired behavior and/or steps to reproduce and suggested code-level resolutions for complex product bugs assist engineers to drive bugs to resolution. - Perform community management tasks as needed by the business.
- Promptly and independently resolve technical incidents and escalations with effective communication to all stakeholders internally and externally so that no monitoring is needed by the engineers.
- Take cases involving customer-specific requirements on architectural design provide solutions limited to a particular product (or a subset of product features).
- Provide high-touch assistance to highest Tier customers build in-depth understanding of most pressing customer issues and act as an advocate for such issues with the engineers and Program Managers

**Must Have Skills**:

- Google Cloud Platform experience
- Working experience in roles involving internal or external support responsibilities
- Advanced English skill

**We offer great benefits such as a very competitive salary, an annual bonus, medical insurance for you and your primary family group, unlimited access to Udemy, development of your language skills. There are many other benefits that you are going to know during the selection process**

**Let´s #BeCognizant**

**If you do not find a position according to your profile, in this talent pool you can leave us your data***

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Job Posting **:Apr 04 2023

**About Cognizant

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