Cloud Operations Engineer

hace 1 mes

Buenos Aires, Argentina BETSOL A tiempo completo

**Company Description**:
**Job Description**:
**Qualifications**:
Be part of Cloud Operations team and work with other functional groups and stakeholders and ensure the Cloud Platforms and Applications are stable, up and running.

**Responsibilities**:

- Monitor and manage Cloud based infrastructure (Azure)
- Contribute significantly to customer satisfaction
- Manage Incident, Problem and Change Management requests remotely to Global Avaya Managed Service and Cloud accounts meeting SLA compliance.
- Follow prescribed escalation policies to ensure customer outages are resolved with the appropriate time frames. Expected to be process oriented following ITIL practices.

EXPERIENCE
- Previous exposure supporting global customers, working in 24*7 environment
- Experience working in a Public Cloud, Private Cloud SaaS or Managed Service would be preferred

SKILLS & COMPETENCIES

**3+ years of Software/IT industry experience and 2+ years of hands-on experience in the following areas**:

- Good understanding of public cloud concepts, especially Azure.
- Troubleshooting experience with Kubernetes, Containers and microservices architecture
- Should have working knowledge of Public/Hybrid Cloud/Virtualization, Windows/Linux servers, Database and Networking concepts.
- Troubleshooting skills with knowledge of Wireshark, Fiddler, Putty, network sniffs, etc.
- In-depth understanding of Session Initiated Protocol (SIP)
- Experience with APM & monitoring tools like Google Cloud Logging, Datadog, Prometheus, Grafana etc.
- ITIL knowledge and certification would be an asset
- Ability to quickly assimilate technical and non-technical information
- Ability to prioritize and multitask as needed
- Outstanding collaboration and communication skills
- Demonstrated Oral & Written Communication skills in English
- Experience in the following Avaya products will be an added advantage o Avaya Experience Platform o Avaya Aura (System Manager, Session Manager, CM) o Avaya Session Border Controller for Enterprise (ASBCE)

ADDITIONAL INFORMATION
- Full time role servicing Avaya Global Customers.
- Willingness to be on call in a 24x7 environment primarily supporting the Americas regions
- No travel is required.
- Position is Remote / Virtual office.

EDUCATION/QUALIFICATION
- Bachelor’s degree in Computer Science, IT, Electrical Engineering or equivalent industry experience
- (Desired) Microsoft Azure Certifications and/or Google Cloud Platform
- (Desired) ITIL 3.x or 4.x Certification

CloudOps role split:

- Avaya Application support / troubleshooting - 40%
- Customer engagement
- Managing troubleshooting bridges
- Mitigating issues by investigation through logs, cloud infrastructure issues etc
- Monitoring and Reacting - 20%
- Monitor for SaaS and cloud infrastructure issues
- Investigate the root cause for Cloud platform alerts
- React to alerts and mitigate issues by taking corrective action
- Deployments - 20%
- Biweekly deployment to cloud infrastructure
- Other projects - 20%
- Change management
- Public status page updates during incidents and maintenance
- work with cross-functional teams
- etc

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