1 Line Technical Support Operator

hace 2 semanas


Buenos Aires, Argentina Ailet (Ailet.com) A tiempo completo

**1st Line Support Operator for the LATAM area (remote)**

Ailet

Required work experience: 1-3 years

Full time, remote work

**Ailet** develops innovative technology, providing «Eyes in the store» for CPG brands and retailers by turning in-store images into insights. The data produced is extremely valuable as it generates a single source of truth for the physical world of Retail, allowing to manage sales process efficiency and effectiveness. We’ve found an incredibly strong product-market fit across global CPG brands.

With our team and investors, Ailet is committed to continuing our success and facilitating growth. We believe there is strength in diversity so we hire skilled and passionate people from a wide variety of backgrounds.

We are looking for the 1st Line Support Operator for the LATAM area to make our team stronger. The 1st Line performs basic user support and re-ticketing. The main task of the 1st Line Support Operator (LATAM) is to handle user requests in Spanish and Portuguese.

**Responsibilities**:

- Consultation of service users (technical specialists of clients-customers, internal users);
- Setting up the service;
- Replay errors and search for bugs, incident handling;
- Setting up integration between the service and the system of external clients;
- Working with requests: monitoring, informing users about changes, compliance with SLA.
- Handing over unsolved requests to the specialists of the 2nd line of support.

**Requirements**:

- Knowledge of **English** language, oral and written (B2 and higher);
- Knowledge of **Spanish and/or Portuguese **languages (native or fluent);
- Understanding of IT basics;
- 1-2 years of experience communicating with users in Technical Support or a similar position;
- Ability to work in a team.

**Will be a plus**:

- Experience in IT product company;
- Technical background: understanding the principles of DB, integrations, the ability to read logs;
- Understanding the processes of FMCG \ trading networks in the field of sales and marketing, sales execution.
- Higher technical education;
- Russian language skills.

**The company offers terms of cooperation**:

- Monthly stable income;
- Five day work week, full time;
- Work on interesting international projects using the most modern technologies;
- Work in the international team;
- No need for business travel.

We will be glad to meet you

If you think that the above meets your expectations and you meet our expectations, then **send your CV in English** as soon as possible.

**Job Types**: Full-time, Permanent

**Salary**: From $150,538.20 per month



  • Buenos Aires, Argentina Ailet (Ailet.com) A tiempo completo

    **1st Line Support Operator for the LATAM area (remote)** Ailet Required work experience: 1-3 years Full time, remote work **Ailet** develops innovative technology, providing «Eyes in the store» for CPG brands and retailers by turning in-store images into insights. The data produced is extremely valuable as it generates a single source of truth for the...


  • Buenos Aires, Argentina Get More Students A tiempo completo

    **Position**: Tech Support Engineer **Job Type**: Full-Time | Fully Remote **Role** As a Tech Support Engineer, your primary responsibility is to provide exceptional technical support to our clients. You will be responsible for investigating and resolving technical issues that our clients may encounter while using our software. You will work closely with...


  • Buenos Aires, Argentina Akuaro Work SLU A tiempo completo

    Uno de nuestros Partners, una empresa que trabaja en el sector financiero ofreciendo un servicios SaaS, busca sumar a su equipo un **Technical Support Agent **con el objetivo de brindar un servicio de excelente calidad a los usuarios, colaborar en la experiência diaria del producto SaaS, respondiendo a las consultas en linea y necesidades de los...


  • Buenos Aires, Argentina Pay Retailers A tiempo completo

    En PayRetailers proporcionamos nuevas formas de aceptar pagos en América Latina, permitiendo los métodos de pago locales relevantes en nuestra plataforma, facilitando la entrada de negocios internacionales B2B. Actualmente estamos en una fase de crecimiento importante y estamos en búsqueda de un perfil **Tier-1 de Technical Support **para desempeñarse...

  • IT Support Level 1

    hace 4 días


    Buenos Aires, Argentina Grow UP HR A tiempo completo

    As a IT support lv 1 your main goal is to support our end users on using IT services in a global enviroment. You will be responsible for supporting and maintaining vast areas of IT services in multiple time zones. Importante empresa multinacional de tecnología con base en japón. **Requisitos**: +3 years of experiencie in It support level 1 Experienced in...

  • Technical Support

    hace 6 días


    Buenos Aires, Argentina Sandvik A tiempo completo

    Date limite: 12 mars Pays: Argentine Localisation: Buenos Aires ID de poste: R0051839 Catégorie d'emploi: Vente et Service Produit **POSTULER À CET EMPLOI** - Sandvik Argentina busca TECHNICAL SUPPORT ¿TE INTERESA CAPACITARTE, SUPERANDOTE DIA A DIA EN UNA EMPRESA LÍDER EN EL RUBRO? ESO ES LO QUE ESTAMOS BUSCANDO DE TI **Responsabilidades**: -...


  • Buenos Aires, Argentina ZS A tiempo completo

    : **ZS** is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions...


  • Capital Federal, Buenos Aires, Argentina ABB A tiempo completo

    **Technical Support Intern**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Technical Support

    hace 7 días


    Buenos Aires, Argentina PDA HR Tech A tiempo completo

    ¡Queremos sumar a nuestro equipo a un Technical Support! Vas a tener el propósito de Administrar y brindar soporte técnico en tecnologías específicas para asistir a clientes internos y externos, además de contribuir a micro implementaciones para optimizar procesos internos. Tus principales funciones serán - Dar soporte a usuarios internos. - Brindar...


  • Buenos Aires, Argentina DXC Technology A tiempo completo

    **_ Responsibilities: _** - Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met. - Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures. - Provide software service, post - Provide direct post-sales systems technical support to end users and company...


  • Buenos Aires, Argentina Binance A tiempo completo

    Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution...

  • Technical Support Engineer – Unified Communication

    Encontrado en: Talent AR C2 - hace 1 semana


    Buenos Aires, Argentina Techunting A tiempo completo

    We are looking for an experienced Technical Support Engineer who will be the primary liaison between the customer base and all other internal contacts. The ideal candidate for this position is a team player who is an experienced support provider with an established track record of providing high-quality support to meet customer requirements. The support...

  • Support Engineer

    Encontrado en: Talent AR C2 - hace 2 semanas


    Buenos Aires, Argentina MicroStrategy Incorporated A tiempo completo

    Job Description Join us as a Support Engineer in our Argentina Delivery Center and take your career to the next level! The Support Engineer position provides customer service to all customers, partners, and internal personnel of MicroStrategy. They are responsible for providing first-line technical support for a set of MicroStrategy Products and...

  • Support Engineer

    Encontrado en: Talent AR C2 - hace 2 semanas


    Buenos Aires, Argentina MicroStrategy Argentina A tiempo completo

    Job DescriptionJoin us as a Support Engineer in our Argentina Delivery Center and take your career to the next level!The Support Engineer position provides customer service to all customers, partners, and internal personnel of MicroStrategy. They are responsible for providing first-line technical support for a set of MicroStrategy Products and dedicate their...


  • Buenos Aires, Argentina Humanity A tiempo completo

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...

  • Customer Support

    hace 7 días


    Buenos Aires, Argentina LowCode Agency, LLC A tiempo completo

    Description LowCode Agency is seeking a highly motivated and empathetic Customer Support Representative to join our team. In this role, you will be responsible for providing exceptional support to our clients' users, ensuring their satisfaction and success with our MVP products. **Responsibilities**: - Troubleshoot and resolve customer issues, escalating...

  • Accounting Operator

    Encontrado en: Talent AR C2 - hace 1 semana


    Buenos Aires, Argentina Siemens S.A. A tiempo completo

    Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first....

  • Premier Support TSS

    Encontrado en: Talent AR C2 - hace 4 días


    Buenos Aires, Argentina Lenovo A tiempo completo

    Description and Requirements Lenovo Premier Support is the top service offered by Lenovo to their customers. As a Premier Technical Support Specialist, you will work with customers in resolving technical issues beyond what a standard level one support must provide.  This position is a technical role within the Premier Technical Team that supports...


  • Buenos Aires, Argentina JAMY INTERACTIVE A tiempo completo

    **Responsibilities**: An SAP Architect will take the lead role across a range of customer projects with responsibility for - Designing, planning, and delivering SAP environments on public cloud - Develop and maintain the technical architecture approach, including development of architecture road maps and standards, sizing standards, change control standards...

  • Noc Technical Support

    hace 7 horas


    Buenos Aires, Argentina IDT Corporation A tiempo completo

    We are looking for a NOC Technical Support Specialist to monitor large computer networks and servers for problems from a central location. They analyze problems, perform either network or PC software troubleshooting and incident response on the system, they are expected communicate with site technicians and track problems through to resolve them. You will...