Technical Support Engineer

hace 2 meses

Belgrano, Argentina Cybele Software A tiempo completo

Office: Belgrano, CABA - Hybrid Setting.

Role Overview:
As a Technical Support Engineer at Cybele, you will be a critical player in ensuring our - mainly US based - clients receive exceptional support. You'll handle complex technical challenges and guide clients through troubleshooting processes. Beyond solving issues, you'll play a key role in shaping the evolution of our products, since many innovations in our software system are based on the support team’s handled feedback and experiences.

Key Responsibilities:

- Perform in-depth analyses of client infrastructure to identify compatibility issues and potential challenges.
- Diagnose, troubleshoot and resolve complex system issues, including network connectivity, server errors, and performance bottlenecks.
- Engage directly with clients, understand their needs, and provide personalized solutions that address the root cause of their issues.
- Provide proactive support and guide clients through technical solutions, ensuring successful case closure with detailed follow-up.
- Assist with advanced configurations, such as setting up complex networking environments and virtualization solutions (e.g., VMware, Hyper-V, Azure, AWS).
- Collaborate with the product and development teams, providing insights from customer issues to drive improvements.
- Generate and maintain support documentation, including step-by-step guides and troubleshooting procedures.
- Test and evaluate new technologies for potential integration with our products, contributing to team optimization.
- Utilize Zoho, Jira, and other task management tools to track support tickets and ensure efficient case resolution.

About You:
You are someone who excels at problem-solving and thrives in fast-paced environments, is motivated by helping others and enjoys diving into technical issues to find the right solutions. You have a keen eye for detail, strong communication skills, and a knack for simplifying complex information.

**Required Skills**:

- English proficiency - written and spoken (must have).
- 3+ years of experience in technical support or similar roles.
- Experience in Windows operating systems and Windows Server management.
- Experience with remote access protocols and virtualization technologies (VMware, Hyper-V, Azure, DNS, Active Directory).
- Knowledge of CRM/JIRA or similar tools for task management.
- Understanding of cloud platforms (Azure, AWS, IONOS) is a plus.
- Basic knowledge of HTML, CSS, and REST APIs (a plus).

Why Cybele?
At Cybele Software, our people are at the heart of everything we do. We foster a culture that prioritizes your well-being, encourages collaboration, and supports your personal and professional growth.
- People-Centered Culture: We put our employees first, creating an environment where your voice is heard and your contributions are valued.
- Collaborative Team: Join a team that thrives on diverse perspectives and mutual respect, where teamwork and clear communication drive our success.
- Endless Growth Opportunities: We believe in your potential and provide the support you need to grow within a value-driven organization.
- Flexible Work Environment: We put a focus on a balanced work life —2 days working from home, 3 days in our Belgrano, CABA office.
- Perks and Well-being: From free snacks at the office to fun events, we make sure you feel appreciated. Plus, enjoy comprehensive healthcare with OSDE, discounts and recreation with Club La Nación Premium membership, and a day off on your birthday.

Ready to take on the challenge? We can't wait to meet you

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