Client Services and Operations Manager

hace 2 semanas


Buenos Aires, Argentina Graphic Makers and Printers A tiempo completo

**Team Leader (Customer Service)**:
**Company Name**: Graphic Makers & Printers

**Job Type**: Remote, Full-Time
**Schedule**: Monday to Friday, 9am-6pm Argentina GMT-3 / 7am-4pm New Jersey EST
**Employment Type**: Independent Contractor
**Location**: LATAM Countries (Remote)

**About Us**:
Graphic Makers is a leading printing and direct mail company specializing in high-quality products and exceptional customer service. We are dedicated to helping businesses grow and thrive through expert printing, marketing, and advertising solutions. As we continue to expand, we are seeking an experienced **Customer Support & Project Management Manager** to lead our customer service and project management operations.

**Position Overview**:
We are looking for an experienced and proactive **Customer Support & Project Management Manager** to oversee and manage our customer service team and project management processes. This key role involves managing all interactions with customers (excluding sales), ensuring seamless coordination between departments, and upholding company protocols and standards. You will supervise a team of customer service representatives and administrative staff, ensuring high-quality service, efficient workflows, and adherence to SOPs to achieve company objectives.

**Key Responsibilities**:
- Oversee the customer service team, ensuring all client interactions are handled professionally, efficiently, and in line with company protocols.
- Manage the entire project lifecycle, including customer communication, design, corrections, approvals, and delivery phases.
- Ensure all team members follow established SOPs and deliver exceptional quality in their work.
- Act as the primary point of escalation for complex customer issues and resolve them promptly.
- Collaborate with the design team and other departments to ensure projects meet customer expectations and deadlines.
- Monitor team performance, set objectives, and conduct regular reviews to maintain high-quality standards.
- Train, coach, and mentor customer service representatives and administrative staff to ensure professional growth and alignment with company values.
- Develop and implement strategies to streamline workflows and improve customer satisfaction.
- Track key performance indicators (KPIs) and prepare reports on team performance and project progress.
- Communicate with company leadership to provide updates and recommend process improvements.

**Requirements**:

- **3+ years of experience in Customer Service**, preferably in a remote setting.
- **English and Spanish proficiency** (fluent speaking and writing).
- Strong interpersonal and communication skills.
- Analytical skills with a data-driven approach to decision making.
- Reliable internet connection and a suitable workspace for remote work.
- Experience in leading, mentoring, and managing teams will be a plus.
- Strong organizational and multitasking skills with attention to detail.
- **Process-Oriented**: Experience in developing and implementing SOPs and ensuring compliance.
- Ability to think critically and resolve issues effectively and efficiently.
- Comfortable working in a fast-paced, remote environment with a diverse team.

**Benefits**
- **Training provided** in customer service to ensure you succeed in the role.
- **USD compensation** for your work, paid in a timely manner.
- Work **remotely** from anywhere in LATAM, offering great flexibility.
- Enjoy PTO, Sick Leave, USA Holidays and Personal Days off.


  • Client Services Manager

    hace 2 semanas


    Buenos Aires, Argentina multilocal A tiempo completo

    **The Role** You will create and nurture long-term relationships with our clients, manage their campaigns and resolve any issues that arise to ensure they satisfied with our services. You should be an excellent communicator who’s able to grasp client needs and brainstorm ways to fulfil them with the goal of helping to safeguard our revenue and retain...


  • Buenos Aires, Argentina multilocal A tiempo completo

    **The Role** As Senior Client Services Manager you will work within the Client Services team which sits within the wider Operations team. You will create and nurture long-term relationships with sales partners and resolve any issues that arise to ensure they and their clients are satisfied with our services. You should be an excellent communicator who’s...


  • Buenos Aires, Buenos Aires C.F., Argentina Jpmorganchase A tiempo completo

    The Role As Senior Client Services Manager you will work within the Client Services team which sits within the wider Operations team.You will create and nurture long-term relationships with sales partners and resolve any issues that arise to ensure they and their clients are satisfied with our services.You should be an excellent communicator who's able to...


  • Buenos Aires, Buenos Aires C.F., Argentina JPMorganChase A tiempo completo

    The RoleAs Senior Client Services Manager you will work within the Client Services team which sits within the wider Operations team. You will create and nurture long-term relationships with sales partners and resolve any issues that arise to ensure they and their clients are satisfied with our services. You should be an excellent communicator who's able to...

  • Operations Manager

    hace 2 semanas


    Buenos Aires, Argentina Eightx A tiempo completo

    We are a global financial services company focused on helping business owners, CEOs and Boards grow their companies with more cash and less stress. We support companies in the UK, Canada, Australia, USA and the EU. We are looking for an Elite Operations Manager to help us ensure we provide unbelievable service to our clients. As our Operations Manager,...

  • Client Operations Manager

    hace 2 semanas


    Buenos Aires, Argentina Sur A tiempo completo

    You are going to be the backbone behind why clients stick around. That's your role. Your job is to obsess over how to retain clients and make sure they are happy. If you love talking to people, and you've had experience in the past with client-facing roles, then keep reading. **Company Overview**: We have partnerships with Clay, Mailforge, and other...


  • Buenos Aires, Buenos Aires C.F., Argentina MicroStrategy Services Corp. A tiempo completo

    Job OverviewWe are seeking a highly motivated and organized Financial Operations Manager to join our team. As a key member of our financial department, you will be responsible for managing the accounting closing process, analyzing operational and financial data, and monitoring balance sheets and deadlines.


  • Buenos Aires, Buenos Aires C.F., Argentina Incrementum A tiempo completo

    DescriptionYou're driven, resourceful, and above all else - remarkably smart.In this role, you work with our Deployment Solutions team, which partners with top tier pharmaceutical, medical device, and biotechnology companies. The Client Services Operations Specialist has primary responsibility for coordinating and assisting with departmental activities...


  • Buenos Aires, Buenos Aires C.F., Argentina FNBB Services Corp A tiempo completo

    This post links directly to the Green Job post. Click to see the job post in a new tab. Lenovo - Buenos Aires - , dreaming up – and building – the technology and services that enable and inspire progress around the world. As a part of Lenovo SSG (Services Solution Group) the Sustainability Services Product Manager will guide the creation, enhancement,...


  • Buenos Aires, Buenos Aires C.F., Argentina Neteco SL A tiempo completo

    We are seeking an experienced Client Financial Services Manager to join our Client Finance team at Neteco SL. As a seasoned professional, you will lead our team in delivering exceptional financial services to our clients.Key Responsibilities:Lead the Client Finance team in delivering financial services to clients.Manage client relationships, ensuring high...

  • Operations Manager

    hace 3 horas


    Buenos Aires, Buenos Aires C.F., Argentina Bring IT A tiempo completo

    Join Bring IT as our Operations Manager in Argentina At Bring IT, we're a rapidly growing, dynamic professional services company driving digital transformation for clients worldwide. From product launches to optimizing productivity through technology and streamlined processes, our work is shaping the future.About the companyBring IT is an end to end supply...


  • Buenos Aires, Buenos Aires C.F., Argentina Automóviles San Jorge S.A. A tiempo completo

    Operations and DeliveryWe are looking for a skilled Client Support and Delivery Professional to join our operations team. In this role, you will be responsible for ensuring the smooth delivery of our services to clients.Responsibilities include:Maintaining a thorough understanding of all company products and services to ensure quality delivery on service...


  • Buenos Aires, Argentina Syneos Health Clinical A tiempo completo

    **Description** **You’re driven, resourceful, and above all else - remarkably smart.** In this role, you work with our Deployment Solutions team, which parts with top tier pharmaceutical, medical device, and biotechnology companies. The Client Services Operations Specialist has primary responsibility for coordinating and assisting with departmental...


  • Buenos Aires, Buenos Aires C.F., Argentina Web: A tiempo completo

    We are seeking a Technical Services Manager to join our team at GE Gas Power. This role is responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.The successful candidate will have experience in the Services & Customer Order and Fulfillment area, with a...


  • Buenos Aires, Buenos Aires C.F., Argentina Wyndham Hotels and Resorts, Inc. A tiempo completo

    Wyndham Hotels and Resorts, Inc. is looking for a dedicated Cleanliness and Quality Assurance Manager to join our team.About the RoleThis is an excellent opportunity for a motivated and detail-oriented individual to take on a key role in maintaining the highest standards of cleanliness and quality throughout our facilities.Key ResponsibilitiesDevelop and...


  • Buenos Aires, Buenos Aires C.F., Argentina Travel Services A tiempo completo

    Job Overview: We are seeking a skilled Global HR Operations Specialist to join our team at Travel Services. As a Senior Performance Management Analyst, you will play a crucial role in implementing and maintaining our end-to-end Global HR Operations processes related to Performance Management.">Main Responsibilities:Maintain our Performance Management System...


  • Buenos Aires, Buenos Aires C.F., Argentina Web: A tiempo completo

    GE Gas Power is looking for a highly skilled Fulfillment Operations Manager to join our team.This role requires the ability to facilitate order management, process transactions, manage processes, and coordinate with internal teams. The ideal candidate will have advanced experience in Services & Customer Order and Fulfillment, with a strong understanding of...


  • Buenos Aires, Buenos Aires C.F., Argentina Iris Software A tiempo completo

    About the JobWe are looking for a highly skilled Support Services Manager to join our team. In this role, you will oversee the daily operations of our support services team, ensuring seamless delivery of administrative support to our business leaders.Your key responsibilities will include:Leading and managing a team of administrative professionals, providing...


  • Buenos Aires, Buenos Aires C.F., Argentina Chevron A tiempo completo

    Job DescriptionThe Finance Shared Services team at Chevron is seeking a highly skilled and experienced Financial Operations Manager. This position will be based in Buenos Aires, Argentina, and will provide operational support to our finance team. The successful candidate will have extensive experience in finance operations, with a strong track record of...


  • Buenos Aires, Buenos Aires C.F., Argentina Kyndryl A tiempo completo

    About the RoleKyndryl is looking for an experienced Client Services Program Manager to lead the management of client relationships and ensure the successful delivery of clinical trial projects. The successful candidate will have excellent communication and project management skills, as well as experience working with cross-functional teams.Key...