Customer Care Professional with Advanced French

hace 2 meses

Capital Federal Buenos Aires, Argentina Amex A tiempo completo

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

**How will you make an impact in this role?**

As a Customer Care Professional in Back office, your goal will be to provide exceptional Relationship Care on every interaction to drive brand loyalty. American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries. Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us. You will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.

**Main responsibilities**:

- Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
- Resolve product or service inquiries by asking probing questions, determining the cause of the issue, selecting and articulating the best solution to drive brand advocacy.
- Grow and nurture customer relationships on every interaction that results in measurable Customer value.
- Document necessary account information and offer custom solutions that benefit the customer.
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.
- Attend customer's calls in order to do a following of their cases.

**Skills & Qualifications**
- Fluency in writing and speaking in **advanced French & English is a must (Excluding)**
- This position operates in a Monday - Friday environment and we require availability ranging from 2pm-8pm, sometimes holidays or weekends also. We require flexibility.
- Demonstrated resiliency in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
- Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
- Demonstrated consultative experience, ability to influence, resourceful.
- Exceptional listening and relationship building skill.
- Creative problem-solving, eager to find customized solutions.
- Experience owning or working in a small business a plus.
- High school diploma or equivalent required.
- Bachelor’s degree preferred - Education benefits available.
- Service vocation to contact customers.

At American Express we are proud to celebrate and promote Diversity, as well as, committed to the principles of Equal Employment Opportunity. Our mission is to continue creating a diverse and inclusive environment, that fully supports your personal and professional development. Be yourself, be in American Express.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

  • Customer Care Professional with Advanced French

    hace 2 meses

    Capital Federal, Buenos Aires, Argentina Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Customer Care Professional with Advanced French

    hace 6 meses

    Capital Federal, Buenos Aires, Argentina Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Customer Care Professional with Advanced English

    hace 6 meses

    Capital Federal, Buenos Aires, Argentina Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.**: With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Customer Care Professional with Advanced French and

    hace 6 meses

    Capital Federal, Buenos Aires, Argentina Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Customer Care Professional with Advanced German

    hace 2 meses

    Capital Federal, Buenos Aires, Argentina Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly...

  • Customer Care Professional with Advanced German and

    hace 6 meses

    Capital Federal, Buenos Aires, Argentina Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Customer Care Professional with Advanced English

    hace 6 meses

    Capital Federal, Buenos Aires, Argentina Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Customer Care Professional with Advanced German

    hace 3 meses

    Capital Federal, Buenos Aires, Argentina Amex A tiempo completo

    **You Lead the Way. **We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you...

  • Customer Care Auditor with French

    hace 6 meses

    Buenos Aires, Argentina Cognizant Technology Solutions A tiempo completo

    **At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute **new ideas**, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.** We are currently looking...

  • Customer Care Professional with Advanced German and

    hace 1 mes

    Capital Federal, Buenos Aires, Argentina Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Customer Service Representative with French Language Skills

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Cross Border Talents A tiempo completo

    At Cross Border Talents, we're seeking an experienced Customer Service Representative to join our team in Hungary.Job Overview:We are looking for a highly skilled customer support professional with native or fluent French language skills to provide exceptional service to our clients.Key Responsibilities:Deliver outstanding customer experiences through prompt...

  • Customer Care Professional with Advanced Italian and English Skills

    hace 6 días

    Capital Federal, Buenos Aires, Argentina Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Customer Care Representative

    hace 6 meses

    Buenos Aires, Argentina Givaudan A tiempo completo

    Step into our world of creativity and joy! Customer Care Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....

  • Customer Care Representative

    hace 6 meses

    Buenos Aires, Argentina Givaudan A tiempo completo

    Step into our world of creativity and joy! Customer Care Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....

  • Customer Care Representative

    hace 6 meses

    Buenos Aires, Argentina Givaudan A tiempo completo

    Step into our world of creativity and joy! Customer Care Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....

  • Customer Care Specialist with German

    hace 1 mes

    Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completo

    In Collaboration, We Are Hiring: German-Speaking Remote Customer Care Specialist!We’re excited to partner with a BPO that prioritizes employee satisfaction to find experienced German-speaking Customer Care Specialists who can work remotely from North Macedonia. Join a team dedicated to providing exceptional service to an e-commerce brand’s customer base,...

  • Customer Care Specialist with Dutch

    hace 1 mes

    Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completo

    In Collaboration, We Are Hiring: German-Speaking Remote Customer Care Specialist!We are working with a top-rated BPO to recruit German-speaking Customer Care Specialists to support an e-commerce company. This fully remote role is open to qualified candidates based in Serbia, offering a stable environment in a company known for its employee...

  • Customer Care Specialist, Hungary

    hace 4 semanas

    Buenos Aires, Argentina Cross Border Talents A tiempo completo

    Position: Customer Care Specialist (French) Location: Remote in Hungary Employment type: Full-time We are looking for experienced French-speaking Customer Care Specialists to join a top-rated BPO with outstanding employee satisfaction. In this role, you will provide support to customers of a leading financial services company. Duties and Responsibilities:...

  • Customer Care Specialist with German

    hace 1 mes

    Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completo

    In Collaboration, We Are Hiring: German-Speaking Remote Customer Care Specialist!We’re excited to work with a highly-rated BPO to recruit German-speaking Customer Care Specialists to support customers of a rental booking search engine platform. This fully remote role is open to applicants residing in Serbia, offering a stable position within a company...

  • Technical Support Representative with French

    hace 2 días

    Buenos Aires, Argentina Wibit Consulting & Services (WibitCS) A tiempo completo

    In collaboration, we are thrilled to partner with a top-tier Outsourcing/BPO consultancy to welcome a skilled Technical Support Representative to join their FinTech support team in Portugal! Position: Technical Support Representative Location: Remote (Portugal) Work Model: Remote, with an initial 2-week training in Porto Employment Type: Full-Time...