Product Support Specialist

hace 2 semanas

Mendoza, Argentina Wakapi A tiempo completo

**The Role**:
We are looking for a Technical Eng Support Specialist to join our "IC" team. You will be responsible for assisting customers with technical issues or inquiries related to a particular product or service. They should possess a combination of technical expertise, customer service skills, and problem-solving abilities.

**Responsibilities**:

- Product Knowledge: A product support specialist should have a deep understanding of the product or service they are supporting. They should be familiar with its features, functionalities, and technical specifications.
- Troubleshooting: The ability to diagnose and resolve technical issues is crucial. Product support specialists should be adept at troubleshooting problems reported by customers and providing effective solutions.
- Customer Assistance: They should possess excellent customer service skills and the ability to communicate clearly and effectively with customers. This includes active listening, empathizing with customer concerns, and providing accurate and timely information or guidance.
- Documentation and Reporting: Maintaining detailed records of customer interactions, reported issues, and resolutions is essential. Product support specialists should document cases, update knowledge bases or FAQs, and provide reports on common issues or trends.
- Training and Onboarding: Depending on the product or service, a support specialist may be responsible for training customers on how to use the product effectively. They should be able to explain complex concepts in a simplified manner and provide training materials or resources.
- Collaboration: Working collaboratively with cross-functional teams, such as developers, engineers, or sales representatives, may be required. Product support specialists should be able to effectively communicate customer feedback, escalate critical issues, and collaborate on resolving complex problems.
- Continuous Learning: Technology and products evolve over time, so a product support specialist should stay updated with the latest product releases, features, and industry trends. This allows them to provide accurate and up-to-date information to customers.
- Multitasking and Time Management: Prioritizing and managing multiple customer inquiries simultaneously is often necessary. Product support specialists should have good organizational skills and the ability to work efficiently under pressure.
- Adaptability and Flexibility: Each customer inquiry may present a unique challenge. Being adaptable and flexible in approaching different issues is important for providing effective support and finding appropriate solutions.
- Problem-solving Mindset: Product support specialists should have a proactive and analytical approach to problem-solving. They should be able to identify patterns, troubleshoot root causes, and propose improvements to enhance customer experience.

**Requirements**:

- Bachelor’s degree in Computer Science or Computer Engineering
- 3-4 years of experience in Java/Scala and React JS/Backbone.
- Good understanding of MySQL, OOP and Rest APIs.
- Good understanding of AWS.
- Delivery oriented person.
- Multi-tasking person.
- Good testing skills.
- Good verbal and written English communication skills.
- Experience in the Agile software development process.

Wakapi Web

  • Product Support Specialist

    hace 1 día

    Mendoza, Argentina Wakapi A tiempo completo

    **The Role**: We are looking for a Product support specialist to join our "IC" team. You will be responsible for assisting customers with technical issues or inquiries related to a particular product or service. They should possess a combination of technical expertise, customer service skills, and problem-solving abilities. **Responsibilities**: - Product...

  • Operations Support Specialist

    hace 7 días

    Mendoza, Argentina Varsity Tutors A tiempo completo

    **Responsibilities**: may include some or all of the following tasks; - Provide Customer Support to Contracted Tutors - Account Setup - Specific Student Opportunities or Assignments - Tutoring Products - Technical Issues - Scheduling Conflicts - Payment and Payroll - And more - Provide guidance and assistance to tutors about: - Resolve Technical Issues for...

  • Procurement Specialist

    hace 1 día

    Mendoza, Argentina Flowserve Corporation A tiempo completo

    Company Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your...

  • QA Automation Engineer

    hace 3 semanas

    Mendoza, Argentina Inclusion Cloud A tiempo completo

    **About the job QA Automation Engineer - USA REMOTE WORK** **Summary of Duties & Responsibilities** The client, a U.S. SaaS company that builds an ERP solution for AEC firms, is seeking a highly driven and effective professional to join the quality assurance team. As an Automation Engineer, you will leverage your expertise, experience and passion to ensure...

  • Procurement Specialist

    hace 7 días

    Mendoza, Argentina Flowserve Corporation A tiempo completo

    Company Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your...

  • Sales Development Representative

    hace 4 días

    Mendoza, Argentina Prometeo Talent A tiempo completo

    **The role**: As an SDR at RoverPass, you will be responsible for supporting the AE team with a portfolio of existing customers and recruiting new Campgrounds to join our platform. You will work to qualify leads, follow up on leads, upsell existing accounts and conduct product demonstrations, as well as collaborate with the Customer Success and Onboarding...

  • Business Analyst

    hace 4 días

    Mendoza, Argentina Wakapi A tiempo completo

    We are looking to recruit a Business Analyst to joing our "NVG" team, a vital link between our software engineering team and our business objectives, you will support and ensure the successful completion of analytical, building, testing and deployment tasks of our software product’s features. **Responsibilities**: - Leading and facilitating the business...

  • Latam Deskpot Engineer

    hace 3 días

    Mendoza, Argentina Prometeo Talent A tiempo completo

    **About the role**: As a deskpot manager with strong coding skills, your focus would be on the management and optimization of virtual deskpots, with a particular emphasis on software development and process automation. **Responsabilities**: - Writing and reviewing a lot of code and tests - Available for a weekly rotating On Call support schedule - Reading...

  • Senior Ui/ux Designer

    hace 14 horas

    Mendoza, Argentina AgileEngine A tiempo completo

    **What you will do** - Design and develop intuitive UI/UX for TeamViewer Frontline and Smart Glasses. - Create wireframes, prototypes, and user scenarios to effectively convey design concepts. - Work closely with users to understand their needs and integrate feedback into design iterations. - Collaborate with developers, product managers, and team leads to...

  • Mucamo/a

    Encontrado en: Talent AR C2 - hace 2 semanas

    Mendoza, Argentina Fresenius Medical Care, Latin-America A tiempo completo

    ‍⚕️‍⚕️ Sumate a nuestro equipo como  # Mucamas Somos una compañía global líder en salud con más de 3000 empleados en Argentina y más de 100.000 alrededor de mundo. Trabajamos con los más altos estándares de excelencia y calidad, comprometidos con el objetivo de mejorar la vida de nuestros pacientes a través de nuestros productos y...

  • Registered Nurse

    Encontrado en: Talent AR C2 - hace 2 semanas

    Mendoza, Argentina Fresenius Medical Care, Latin-America A tiempo completo

    ‍⚕️ ‍⚕️ Sumate a nuestro equipo como  #Enfermero/a Somos una compañía global líder en salud con más de 3000 empleados en Argentina y más de 100.000 alrededor de mundo. Trabajamos con los más altos estándares de excelencia y calidad, comprometidos con el objetivo de mejorar la vida de nuestros pacientes a través de nuestros...