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Autopilot Registration Analyst
hace 2 semanas
**General Information**:
- Req #- WD00064530- Career area:
- Artificial Intelligence- Country/Region:
- Argentina- State:
- Capital Federal- City:
- CABA- Date:
- Thursday, May 23, 2024- Working time:
- Full-time**Additional Locations**:
- Argentina - Capital Federal - CABA
**Why Work at Lenovo**:
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
**Description and Requirements**:
**Description**:
The Windows Autopilot analyst is responsible for overall Autopilot operations to ensure data accuracy and service delivery of Lenovo Modern IT services for all customers.
**Responsibilities**:
Collect customer information and perform the onboarding process
Ensure all the registrations are applied correctly and in a timely manner
Execute quality checks
Troubleshoot errors by submitting Microsoft tickets or internal IT tickets
Identify potential gaps in the E2E process of the registrations
Join weekly calls with the ODT and proactively bring updates of issues/escalations
**Required Skills/Knowledge**:
- Bachelor degree(preferred)
- Effective written and oral communication in English
- Background of Microsoft Windows Autopilot (strongly preferred)
- Advanced level of Microsoft Office
- Goal-orientated individual with strong time and task management
- Solution oriented skills
- Strong customer focus and ability to manage customer expectations
- Organized and methodical person with logical approach in addressing issues and strong analytical skills.
**Additional Locations**:
- Argentina - Capital Federal - CABA
- Argentina
- Argentina - Capital Federal
- Argentina - Capital Federal - CABA
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