Commercial Executive

hace 6 meses

Buenos Aires, Argentina BetWarrior A tiempo completo

**JOIN OUR TRIBE**

Do you strive for **excellence**? Do you embrace **innovation**? Do you fight with fairness and respect?

We are here to create **exceptional** **online entertainment experiences, offering our clients the chance to win in a **transparent, safe and responsible** way. We are BetWarrior.

We welcome passionate warriors and are currently looking for an experienced Customer Care Executive who will help us provide excellent support for our players.

**What you can expect from us and your role**:

- You will be calling potencial clients and offering them our product constantly in order to gain more users in the platform
- You will also be promoting the platform by attracting clients personally in different Casinos and Bingos around Buenos Aires
- You will interact with, provide feedback to, and nurture an excellent relationship with not only the end customer, but also your colleagues by embracing and supporting the BetWarrior culture and team spirit
- You will be actively involved in providing input for and implementing improvements to our Customer Care operations, policies and procedures
- Responsibility for assisting your Leader with various tasks and projects for customer support and responsible gaming and any issues
- Ownership of consistently meeting your quality and quantity KPIs
- You will acquire a thorough understanding of our campaigns, promotions, and product offering, including specific functions for Casino, Live Casino and Sportsbook

**What we expect from you**:

- You are passionate about providing customer care and bring a can-do attitude to help continuously improve the BetWarrior experience
- You display a high degree of empathy and a caring approach to deliver a top-notch customer support service
- You are reliable and have excellent detail-orientation
- You have a keen interest in e-gaming and a willingness to learn and improve
- You are highly motivated and have a flexible attitude towards rotating, shift-based working hours
- You have knowledge of the online gaming market, products and customers
- Fluent verbal, written, and interpersonal communication skills in English.
- Brazilian Portuguese fluency will be a plus
- Excellent team player with the ability to meet challenging targets
- Mandatory minimum 1-2 years of experience in Customer Care operations, such as call centers, in an international online environment, preferably gambling
- Willingness to work flexible shift rosters

**We also expect you to embody our values**:
**ACCOUNTABILITY & OWNERSHIP -** to be the protagonist of the game.

**RELIABILITY -** to do our best and knock it out of the park.

**TEAMWORK -** to achieve bigger and better goals.

**WINNER SPIRIT -** to be ready for the match and aim at nothing short of victory.

**WELLBEING - **to have fun and enjoy your position as it is key to fulfilling our goal.

**CURIOSITY & INNOVATION -** to encourage exceptional ideas and seek betterment at every chance.

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