Jr. Customer Service Representative

hace 2 semanas

Buenos Aires, Argentina Ergeon A tiempo completo

**About Ergeon**:
We are disrupting the trillion-dollar construction industry with technology, making it possible for almost any profession to operate remotely. Our company is the only startup combining the strengths of technology and remote work to solve the challenges of residential construction.

Unlike most other products and services, hiring a contractor for a home improvement project is very far from a 1-click experience today. Ergeon aims to empower skilled local contractors with human and technology-powered services to make home improvement easy. We take a full-stack approach to create a seamless experience for homeowners, and leverage technology to scale the front & back offices of contractors.

With the belief that everyone has a right to professional growth and respect regardless of their location, we proudly have staff (aka **_Ergeoneers_**) in over 40 of countries, with a great score and recommendation rating on Glassdoor. Come join us to make construction friendly and accessible

**Ergeon: [er - g
- eon]**

Erg = unit of work or energy

Eon = billion years

Ergeon is founded by CS Ph.D. serial entrepreneurs Jiayue (Jenny) He and Odysseas Tstatalos. They picked this name to symbolize their joint passion for using tech to revolutionize work.

**Overview of the Role**:
As a Junior Customer Service Agent, you will represent Ergeon in all offline inbound communications received from prospective and existing customers. You will contribute to Ergeon's growth by routing all communications to the appropriate teams, ensuring requests are handled efficiently through a high-touch, customer-centric approach. You will primarily interact with Sales, Delivery, within other departments. As an integral figure in ensuring prompt communication and articulating Ergeon's value proposition, your primary focus will be on delivering the best customer experience possible.

**Responsibilities**:
As a Jr. Customer Service Agent a typical day will include the following:

- Handle Admin communications tasks for Delivery and Sales Teams
- Will handle incoming communications through live chat sessions
- Handle requests from: Yelp, Thumbtack, Facebook/IG and other social media platforms

**Desired Skills and Experience**:
**Must have**:

- Strong communication and customer rapport building skills through written communications
- Ability to master high-level information for our products and concepts quickly
- Attention to detail, organization and prioritization skills
- 1.5+ year(s) experience in Customer Service
- Written English fluency
- Available for flexible schedule, with weekends, working 40 hours per week between 7AM CST to 9 PM CST

**Nice to have**
- Customer Service experience in general labor or in the construction industry
- Experience using CRM tools like Pipedrive, Talkdesk, or Front

**Technical Requirements**:
**Good Laptop setup with Chrome browser**
- Minimum of 8GB RAM
- Minimum processor:

- For Intel variants of CPUs:

- Core i5 8000 Series (8th Gen) or higher for PC
- Core i5 10000 Series (10th Gen) or higher for laptops
- For AMD variants of CPUs:

- AMD Ryzen 5, 4500 (4th Gen) or higher

**Stable high-speed internet connection**
- At least 10mbps upload and 20mbps download with ethernet connection

**Headset**
- With a noise cancelling microphone

**Power backup**
- 250-300W UPS

**Data availability**
- Ability to access up to 1.5GB of data per day during storm outages

**Compensation**:

- **Hourly rate US $4.00 (40 hours per week)**:
**Additional important information**:
**Location**:

- This is a 100% remote position, for people located in: Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru and Uruguay, Argentina.

**Bootcamp**:

- **World-class, **Fully Paid**, Training** of 2 weeks including: 1-1 sessions, constant mentoring, teamwork, practical use and understanding of our technical tools, and live exercises to develop abilities.
- You are going to be able to do a full immersion in the day-to-day job, enjoy our amazing company culture, make great friends, and learn a lot
- We are completely convinced that this period gives you the opportunity to decide if the job and the company are your perfect match, and it also helps us to know you better.

**Availability**:

- The position is full-time, based on a 40 hours work week.
- Availability Monday through Sunday from **7AM CST to 9 PM CST**:

- The expectation is to cover at least 40 scheduled hours that fall on any of the days mentioned above.
- Most commonly this will mean working 4 days of the week + 1 weekend day.

**Ergeon's benefits and perks for full staff members**:
**Competitive compensation**:We invest in people We are constantly doing worldwide market research in order to offer globally competitive salaries. And we are well funded by VCs.

**All-Remote since the beginning**:We have a diverse team spread across 40+ countries. We stay connected through t

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