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Technical Support Engineer

hace 1 mes


La Plata, Argentina ACTIF A tiempo completo

Oportunidad única para sumar tu talento a Tecnom
Para uno de nuestros principales clientes de la industria del software, buscamos al/la primer Technical Support Engineer para liderar y revolucionar el soporte técnico de sus soluciones innovadoras.
Si te apasiona brindar soporte avanzado, optimizar productos desde la experiência del usuario y ser pieza clave en un equipo en crecimiento, este rol es para vos
Sobre Tecnom
Con más de 10 años de trayectoria, Tecnom es una empresa B2B con sede en La Plata, líder en soluciones para la industria automotriz en LATAM. Su producto estrella, Nubux, es un CRM especializado que potencia ventas y postventa en concesionarias y talleres.
**Lo más destacado del rol**:
Serás el/la primer referente técnico, con alta visibilidad e impacto en la organización.
Diseñarás estándares y procesos de soporte, trabajando directamente con equipos de Producto, Ingeniería y Customer Success.
Tu trabajo ayudará a optimizar la estabilidad y usabilidad de las soluciones, mejorando continuamente la experiência del cliente.
ACTIF Talentxpert te acerca nuevas oportunidades para tu desarrollo profesional
Te presentamos una nueva posición para que puedas aplicar
TalentXperts es nuestra unidad de negocios orientada a Profesionales de distintas partes del mundo, con ganas de insertarse en proyectos innovadores y disruptivos
Esperamos tu postulación y que disfrutes junto a nosotros y nuestro partner este camino
**Requisitos**:
**Requisitos esenciales**:
✔ Experiência de 1+ años en soporte técnico (idealmente en entornos SaaS).
✔ Conocimientos en SQL, scripting (Python, Bash o similar) y habilidades analíticas.
✔ Comunicación efectiva, incluso para traducir términos técnicos a audiencias no técnicas.
✔ Inglés intermedio para documentación y posibles escalaciones.
**Plus que suman valor**:
Familiaridad con herramientas como Zendesk, Intercom o Jira Service Desk.
Conocimiento de APIs REST, Linux y contenedores como Docker.
Serás protagonista en un proyecto desafiante, con oportunidades de desarrollo, aprendizaje continuo y una cultura de innovación. Sumate y dejá tu huella en Tecnom
Beneficios
Oportunidades de desarrollo profesional y capacitación continua.
Ambiente de trabajo colaborativo y dinámico.
Día de cumpleaños libre.
Modalidad de trabajo híbrida/remota.
Almuerzos In Company.
Obra Social OSDE 210.
Flexibilidad laboral.
Espacios de trabajo modernos para asistencia a la oficina.
Cultura inclusiva y diversidad en el ambiente laboral.
‍ ️Actividades de integración como eventos sociales y team building.
Actualizaciones salariales por inflación.
Programas de mentoría y coaching para desarrollo personal y profesional.
Clases de inglés.
Kit de bienvenida.
Si cumples con el perfil y quieres ser parte de un equipo en crecimiento, te invitamos a postularte