Retail Store Manager
hace 1 mes
**YOUR TALENT**:
- De dos a cuatro años de experiência en la gestión de un servicio centrado en el cliente, orientado a Retail (preferiblemente ropa / calzado) con resultados comporbables.
- Se requiere para trabajar horas no tradicionales; fines de semana, noches, días de fiesta; se puede requerir tiempo extra.
- Capacidad para identificar, contratar, formar, desarrollar y retener empleados claves.
- Fuertes habilidades interpersonales, de comunicación y de motivación.
- Habilidades de gestión de organización y de tiempo.
**YOUR MISSION**:
- Asegurar que la tienda consistentemente alcance o supera las ventas, KPIs y los objetivos de rentabilidad, a través del uso efectivo de la planificación a corto y a largo plazo, el control de gastos, ventas y servicio.
- Garantizar un alto nível de atención al cliente, generando la experiência de compra dentro de la tienda de acuerdo con los valores de PUMA y nuestros estándares de servicio.
- Brindar una participación activa en el proceso de reclutamiento del personal.
- Ser responsable de la formación, desarrollo y plan de sucesión del personal de su tienda.
- Preparar y administrar las evaluaciones de desempeño de manera precisa y oportuna, para cada miembro de la tienda.
- Mantener con cada miembro de la tienda reuniones para desarrollarlos a fin de superar las expectativas de la compañía a través de conversaciones semanales de productividad, coaching diario en el momento indicado, reconocimiento de la actuación, y comunicar las acciones necesarias para su rendimiento.
- Invertir un 85% de su tiempo de trabajo en el piso de ventas comprometiéndose con los clientes, las ventas y el coaching a sus empleados.
- Analizar los perfiles de los clientes, las tendencias de compra, información sobre la competencia, que impacten en el manejo del negocio.
- Comunicar y proporcionar información al Area Manager sobre el desempeño de su tienda y sus oportunidades de mejora.
- Comunicar, gestionar y ejecutar todas las iniciativas y eventos de marketing impulsadas dentro del presupuesto y de acuerdo con todas las políticas y procedimientos.
- Participar en la apertura de nuevas tiendas y / o cierres de tiendas.
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.
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