Research Supervisor

hace 1 mes

Buenos Aires, Argentina Baker McKenzie A tiempo completo

The Research Supervisor will manage the end-to-end Research team and provide on-the-ground support for the end-to-end Information Product Management (IPM) team, as required; implement the Firm’s global I&R strategy and Research strategy; work with the Regional I&R Leads, In-Market I&R Managers and Research Librarians, Country Knowledge Partner(s) and local Knowledge team(s); and act as the primary point of contact in the Service Center for I&R requests and enquiries.

**Responsibilities**:

- Service Orientation
- Maintain and build strong relationships with in-market I&R Managers and Research Librarians, BDMC Directors and Managers, Country Knowledge Partners and Lawyers, the end-to-end Business Research team and Information Product Management team, and other Knowledge Services teams
- Demonstrate value through effective communication with stakeholders and key relationships
- Oversee the provision of the Research & Information Alert services as directed and defined by the Service Owner for Research and Information alert services
- Knowledge & Expertise:

- Manage and lead the end-to-end research team in the Service Center, and provide support to the end-to-end IPM team in the Service Center, as required
- Understand and demonstrate the I&R services offered, promoting the role and functionality of the Firm's business and legal research services and information repositories and resources
- Develop strategic research and business intelligence reports on companies, markets, and industries in support of the Firm's growth priorities about business research; promote legal, regulatory, and related information and research to lawyers, BDMC, and other users as appropriate about legal research
- Propose actionable insights into research reports based on external and Firm data, as needed/appropriate
- Coordinate with relevant teams within and outside of the department in the conduct of research, as needed
- Help conceptualize/improve research report templates, formats, and product offerings
- Support planned and ad hoc research projects
- Support the development and delivery of research training plans and programs for trainees, lawyers, and other staff, and assesses learning opportunities for workplace excellence
- Work with regional I&R Managers, Research Librarians, and Manager, Research & Information Alerts, and liaise with internal clients to learn about their business focus and information needs

People Management:

- Effective and proactive management of the Service Centre Legal Research team and other Knowledge team members as required
- Collaborative, supportive, team player working with in-market Research Librarians, other Research team members, Knowledge Services staff, and the wider Information & Research and Knowledge Communities

Work Management:

- Support and participate in the adoption and use of Knowledge and I&R solutions
- Participate in and lead projects as requested; supervise other team members as required
- Be aware of and participate in the Firm's and I&R group's goals. Participate in setting and aligning I&R group goals with PG and IG goals, managing resources, and evaluating use. Report on usage and space management
- Contribute substantively to the provision of the Information & Research services

**Skills and Experience**:

- Relevant undergraduate degree (e.g., library, research, data analysis, information management, or similar)
- Extensive relevant experience, with a relevant background in knowledge, information, and research in a professional services environment
- Experience in leading and managing a team of research professionals, allocating work, and developing their careers
- Strong knowledge of secondary research processes and techniques
- Excellent written, verbal, and interpersonal communication skills
- Comprehension of a diverse set of relevant knowledge and information resources particularly for legal research
- Proficiency in MS Word, Outlook, PowerPoint, and Excel, as well as familiarity with database management
- Commitment to outstanding client service
- Willingness to work outside normal office hours, as needed
- Ability to manage multiple stakeholders, build strong relationships virtually, communicate effectively, comfortable working in large, complex environments, highly credible and persuasive
- Strong people management and organizational skills; ability to prioritize and manage people's time to meet deadlines
- Demonstrated ability to drive results and a sense of urgency in setting strategies and executing against the objectives
- Proven ability to influence, interact, and consult with senior leaders, strong collaboration skills, and effective stakeholder management

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