Client Services Lead

hace 3 semanas


Buenos Aires, Argentina IQVIA A tiempo completo

Join our team as **Client Services Lead **to serve as the main point of contact for global portfolios, manage the client relationship at the study level, oversee payment management projects and ensure sponsor satisfaction is achieved. Manage and oversee the initiation and study management of protocols including identifying all protocol related information, timelines, reporting and initial setup of proprietary software system used to initiate studies.

**Main Responsibilities**
- Act as the primary point of contact for assigned sponsor(s) and Associated studies.
- Manage the project timeline, identify/pursue change orders and coordinate with other stakeholders, as necessary.
- Responsible for ensuring that payments do not exceed SOW timelines.
- Ensure that all IQVIA processes and standards are followed and that appropriate financial controls are observed and are in line with sponsor requirements for managing and mitigating financial risk.
- Coordinate with the Site Solutions and Data Operations team members to prepare sponsor funding.
- Assist the relevant stake holders within the project team in developing the study payment plans, tools and templates and maintain the team accountabilities as applicable.
- Ensure that IQVIA financial interests are appropriately protected through diligent scope of work management efforts.
- Prepare materials and KPI’s for sponsor Governance Meetings and participate as appropriate.
- Responsible for monitoring, assist in resolving and escalating operational and performance metric issues.
- Prepare, arrange and execute regular client meetings and ensure all necessary materials are presented with accuracy and completeness.
- Function as the engagement leader providing management throughout the length of the clinical trial by overseeing activities of the project team to ensure sponsor commitments and IQVIA's service levels are achieved.
- Coordinate with Site Solutions and Data Operations to ensure proper resource assignment and service delivery quality.

**To fulfill the previously mentioned responsibilities, we are looking for professionals who have**:

- Bachelor's Degree
- Four (4) years of related work experience desirable
- Broad knowledge of the concepts, practices and procedures of the client service representative field
- Advanced English level
- Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
- Demonstrated problem solving, analytical and strong customer service skills
- Demonstrated ability to develop and maintain relationships in a diverse business environment
- Desirable experience in accounting processes
- Desirable previous work on a CRO


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