Client Services Lead
hace 2 semanas
Join our team as a **Client Services Lead **to have an oversight of payments for clinical trials receiving requests from an IQVIA client.
The **e**ssential functions **that would be assigned to you are:
- Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
- Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, focused on a specific service.
- Ensures, through review and verification, that the deliverables meet the customer's specifications, including timeliness and quality.
- Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
- Monitors performance against existing service agreements and ensures client’s obligations are met.
- May conduct product/services and process training for clients and other employees.
- Conducts service meetings with IQVIA's client.
- Represents IQVIA on external client projects.
To fulfill the previous functions,** we are looking for professionals that have**:
- Bachelor's degree
**Job Overview**
Have an oversight of payments for clinical trials receiving requests from an IQVIA client
**Essential functions**
- Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
- Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, focused on a specific service.
- Ensures, through review and verification, that the deliverables meet the customer's specifications, including timeliness and quality.
- Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
- Monitors performance against existing service agreements and ensures client’s obligations are met.
- May conduct product/services and process training for clients and other employees.
- Conducts service meetings with IQVIA's client.
- Represents IQVIA on external client projects.
**Requirements**:
- Bachelor's degree
- Advanced English level
- Previous experience in contracts might be desirable
- Previous experience in finances, customer service or legal field is a plus
- Ability to communicate effectively with various levels in the organization (written and oral)
- Demonstrated problem solving, analytical and strong customer service skills
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