Service Planner
hace 4 semanas
About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
TITLE: Service Planner (I)
LOCATION: Argentina
GRADE: 6
& KEY AREAS OF RESPONSIBILITY:
- Position is responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or Customer responsibility; Position is also responsible for ensuring that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met
- Support the activities of the Customer Engineers (CEs) assigned to this position within a particular geographic region or territory; Plan, prioritize, assign, and monitor all open work orders for CE’s, ensuring the prompt delivery of service to meet our contractual terms and conditions; May be required to perform escalation management activities which provide end to end tracking for both field and customer
- Responsible for identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time; Gathers problem information and records data in desktop tools
- Working with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall
- Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to CE’s within the territory; Scheduling customer installation activity
- Providing a central point of communication for engineers and handling any incoming telephone messages that may need to be transmitted to the engineers within the territory
- Utilizing information provided by Territory Managers to maintain the current duty roster/CE schedule, record all incidents relating to CE availability, sickness, holidays, and planned work commitments
- Escalating to the team leader and territory manager when available CE resource levels fall below the determined specified limit and reporting daily records regarding CE availability and workload; Ensuring the correct and timely closure and completion of all work orders
- At call closure, verifying entitlement of the correct serial number for the device being repaired, and ensuring correct bill type is included in each call to ensure that all cash and charge revenues are billed, except where automatic closure by the CE is available
- Provide parts management/coordination as assigned
- Work environment may require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 24/7 operations; Position involves prolonged periods of PC and telephone usage
- Service Coordinator is accountable for continuously receiving and handling high volumes of work orders, working in a team environment and interacting with multiple internal customers
BASIC QUALIFICATIONS:
High School Diploma
0-1 years of related experience
Understanding of geographical areas and ability to utilize mapping tools for assigning work orders
Relationship building skills; Excellent communication skills, verbal and written as well as listening skills
PREFERRED QUALIFICATIONS:
Associate’s Degree preferred
1+ years of experience in a Customer Service/Support environment
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
-
Service Planner
hace 4 semanas
Buenos Aires, Argentina NCR A tiempo completoAbout NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. JOB TITLE: Service Planner (I) BASED SITE...
-
Service Planner
hace 4 semanas
Buenos Aires, Argentina NCR A tiempo completoAbout NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. JOB TITLE: Service Planner (I) BASED SITE...
-
Service Planner I
hace 3 semanas
Buenos Aires, Argentina NCR A tiempo completo**About NCR** NCR Corporation (NYSE: NCR) is a leading software - and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. **TITLE: Service Planner I** **SITE LOCATION:...
-
Service Planner I
hace 4 semanas
Buenos Aires, Argentina NCR A tiempo completoAbout NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. JOB TITLE: Service Planner (I) BASED SITE...
-
Service Planner
hace 3 semanas
Buenos Aires, Argentina NCR Atleos A tiempo completoAbout NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. RESUMEN DEL PUESTO Y ÁREAS CLAVE DE RESPONSABILIDAD: - El puesto es...
-
Service Planner
hace 3 semanas
Buenos Aires, Argentina NCR A tiempo completo**About NCR** NCR Corporation (NYSE: NCR) is a leading software - and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. **TÍTULO: Service Planner**UBICACIÓN: Buenos...
-
Service Planner
hace 4 semanas
Buenos Aires, Argentina NCR A tiempo completoAbout NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. BASIC QUALIFICATIONS: High School Diploma 0-1...
-
Regional Supply Planner
hace 3 semanas
Buenos Aires, Argentina Givaudan A tiempo completo**Purpose**: As a ** Regional Supply Planner,** reporting to the Regional Supply Planner Team Manager, you will perform Supply Planning processes in a timely and accurate manner, in accordance with defined standard operating procedures and maintain an overview of overall Supply Planning team activities, contributing to the achievement of Supply Planning...
-
Replenishment Planner
hace 3 semanas
Buenos Aires, Argentina Givaudan A tiempo completoThe **Replenishment Planner**, reporting to the Replenishment Planning Team Lead, is globally responsible for performing Replenishment Planning processes in a timely and accurate manner, in accordance with defined standard operating procedures contributing to the achievement of KPI’s and quality standards as defined in relevant service level...
-
Planificador/A De Servicios Integrales
hace 3 días
Buenos Aires, Buenos Aires C.F., Argentina Facility Service Sa A tiempo completoEn Facility Service, importante empresa que brinda servicios integrales de facilities, nos encontramos seleccionando a un/a Planner de Servicios integrales.¿Cuáles serán los desafíos del puesto? Gestionar la flota de celulares del cliente.Gestión de facilities: Cargar PRs y elaborar y actualizar los indicadores de performance de los distintos...
-
Finished Goods Planner
hace 3 semanas
Buenos Aires, Argentina International Flavors & Fragrances A tiempo completoIt’s an exciting time to be part of the IFF family. The combination of IFF and Frutarom unites us to form a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. We are currently seeking a Finished Goods Planner, Process Departments who will be responsible for the...
-
Events Planner
hace 55 minutos
Buenos Aires, Argentina BetWarrior A tiempo completo**JOIN OUR TRIBE!** Do you strive for **excellence**? Do you embrace **innovation**? Do you fight with **fairness** and **respect**? We are an exciting new gaming company based in Barcelona and Buenos Aires. Our innovative** sports betting and casino games **will rock your world. We have a burning desire to make gaming **great entertainment** and...
-
Event Planner
hace 3 semanas
Buenos Aires, Argentina Milestone Technologies Incorporated A tiempo completoAbout Global Security Client Global Security Services (GSS) comprises multiple teams that work together to support our operations around the globe. Our mission is to keep the things that we value safe and secure while protecting the people, assets, and reputation of Client. We protect the people of Client by creating a safe and secure environment for our...
-
Replenishment Planner Junior
hace 3 semanas
Buenos Aires, Argentina Givaudan A tiempo completoStep into our world of creativity and joy! Replenishment Planner Junior - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....
-
Customer Service Trainee
hace 3 semanas
Buenos Aires, Argentina PUMA A tiempo completo**INTERNS** **CUSTOMER SERVICE TRAINEE**: - Buenos Aires, Argentina**YOUR MISSION**: - Ejecutar la generación de las órdenes de despacho de los Clientes WHLS, así como también controlar y administrar el cupo de los presupuestos aprobados por los KAMs. - Realizar el mantenimiento actualizado de OOH con sobre demanda. Trabajar junto a CS Planner. -...
-
Jr. Planner, Ad Sales-3
hace 2 semanas
Buenos Aires, Argentina The Walt Disney Company (LATAM) A tiempo completo**POWERFUL TOGETHER** Disney Advertising Sales and Partnership is a one-stop, client-centric, integrated team offering unique and innovative sales solutions throughout a robust portfolio and platforms. Representing The Walt Disney Company’s General Entertainment, Sports, and Family businesses (including Out-of-Home, In-Home, Experiences and Promotions)....
-
Service Supervisor
hace 3 semanas
Buenos Aires, Argentina Vestas A tiempo completo**Service LAT is responsible for ensuring the best performance possible of wind turbines in the LAT SUB (Latin America).** **Responsibilities**: - Supervision of a team of Service Technicians to ensure that they carry out their work effectively, safely and to the required standards - Use KPIs to monitor team and individual performance and take action as...
-
Field Service Rep
hace 2 semanas
Buenos Aires, Argentina Flowserve A tiempo completoFlowserve is a world-leading manufacturer and after-sales service provider of comprehensive flow control systems. Guided by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With over 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than...
-
Controller Gt
hace 3 semanas
Buenos Aires, Argentina Siemens Energy A tiempo completoExperienced Professional **Cómo será tu día** El colaborador tendrá la responsabilidad de controlar el sector siendo el partner comercial del responsable técnico subregional. Tendrá interacción tanto con los sectores de ejecución de proyectos como con la parte de ofertas y la gerencia de la BU. **Cual es tu responsabilidad** - Control de costos...
-
Regional Supply Planner
hace 4 semanas
Buenos Aires, Argentina Givaudan A tiempo completoStep into our world of creativity and joy! Regional Supply Planner - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....
