Customer Support Assistant
hace 2 semanas
**What you´ll do**:
- Analyze their cases and give them a solution.
- Be the contact between the final user and the company.
- Ticket Resolution - E-mail.
- Identify, escalate and solve technical problems together with the IT team.
- Be the point of reference during the night shift.
**Requirements**:
- Proven working experience as a Customer Support Agent (call center environment is a plus).
- Bachelor’s degree preferably.
- Excel skills - intermediate.
- High attention to detail and excellent analytical skills.
- Proactive, teamwork, and service orientated attitude.
- Ability to work under pressure.
This is a remote position
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