Service Planner

hace 7 meses

Buenos Aires, Argentina NCR Atleos A tiempo completo

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Título: Service Planner (I) - Colombia

Ubicación: CABA (Capital Federal)

Prestación de servicios a: Colombia

Tipo de jornada: Full Time - Modelo híbrido (Oficina / Remoto)

Turno requerido: Lunes a Viernes de 14:00hs a 22:00hs (40 Horas)

Plus salarial por horas nocturnas trabajadas.

Grado interno: 6 (Inicial/Junior/Principiante)

Resumen de la posición:

- El puesto es responsable de la planificación proactiva de todas las asignaciones de órdenes de trabajo entrantes recibidas dentro de un territorio geográfico específico. El puesto también es responsable de garantizar que todos los recursos disponibles se utilicen de manera efectiva, que se alcancen consistentemente los níveles de servicio predefinidos y que se cumplan los acuerdos contractuales.

Tareas laborales diarias:

- El Service Planner es responsable de la gestión oportuna, eficiente y efectiva de las órdenes de servicio, el equilibrio de la carga de trabajo, el cumplimiento de los SLA de acuerdo con las prioridades establecidas por el equipo de liderazgo.
- Planificar, priorizar, asignar y monitorear todas las órdenes de servicio abiertas para los técnicos de campo, asegurando la pronta entrega del servicio para cumplir con nuestros términos y condiciones contractuales.
- Recibir y manejar continuamente grandes volúmenes de órdenes de servicio, trabajar en un entorno de equipo e interactuar con múltiples clientes internos y externos.
- Trabajar en equipo con otros Service Planner para el movimiento de técnicos de campo a través de los límites del territorio sea necesario para cubrir cualquier déficit de habilidades o recursos.
- Responsable de identificar y escalar al líder del equipo o al gerente de territorio, o a la persona correcta, cualquier situación que cause que una orden de trabajo exceda los tiempos contractuales.
- Gestión/coordinación de partes/repuestos según se requiera.
- Se podrán asignar otras funciones. El Service Planner es responsable de asistir a todos los cursos de capacitación obligatorios/recomendados por la empresa.
- La operación puede requerir horas de trabajo en días festivos y/o horarios extendidos, según sea necesario. El puesto implica períodos prolongados de uso de PC y teléfono.

Requisitos básicos:

- Diploma de escuela secundaria.
- 0/1 años de experiência relacionada.
- Conocimientos básicos de informática; dominio del teclado; comprensión de las aplicaciones/herramientas basadas en Windows.
- Comprensión de áreas geográficas y capacidad de utilizar herramientas de mapeo para asignar órdenes de servicio.
- Habilidades para construir relaciones; excelentes habilidades de comunicación, verbal y escrita, así como capacidad de escucha.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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