Customer Solution Analyst
hace 5 meses
**En este rol...**
En esta posición, serás responsable de cumplir entregables en tiempo y forma, con estándares de calidad y optimizando las tareas orientadas al 02C.
**Responsabilidades**
- Completar y resolver fallos en el ingreso de órdenes de compra dentro de un tiempo determinado.
- Resolver bloqueos de pedidos (Order Filter) accionando sobre la causa raíz.
- Colaborar con los equipos de Collections y Billing para resolver problemas de facturación o en el envío de documentación a clientes.
- Identificar errores en la aplicación de pagos y colaborar con Payment Application para su resolución.
- Interpretar y analizar el estado de cuenta corriente de un cliente y asesorar a áreas funcionales y Claims&Deductions en la resolución de débitos sin compensar.
- Ejecutar la política de devoluciones y rechazos: manejar aprobaciones y coordinar retiros con centros de distribución
- Brindar visibilidad interna y externa sobre status de órdenes de compra.
- Promover la mejora continua dentro de Order to Cash, alcanzando un manejo más eficiente de las excepciones y cumplimiento de objetivos.
- Tratado de excepciones
- Seguimiento y tratado de pedidos NO RUTEADOS por errores diversos
**Lo que te hará exitoso**
- Estudiante avanzado o recibido de las carreras de Administración de Empresas, Contador, Finanzas o a fines
- Mínimo 1 año de experiência en posiciones similares o en el área de finanzas.
- Nível de Excel intermedio o avanzado
- Nível de inglés intermedio o avanzado
- SAP básico
- Conocimientos de Power BI (deseable)
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