Customer Experience

hace 5 meses

Munro, Argentina Bayer A tiempo completo

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where, Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

When you show proactivity and ambition, we’ll harness it through a variety of opportunities and challenges in the diverse areas of our business - all with a strong and meaningful purpose. Where do you want to go? What do you want to do? How do you want to make a difference? The choice is yours, and we’ll help you get there. Be better together. Be Bayer.

**Customer Experience**

**Main Purpose**:
Your main purpose will be to support and enhance the customer experience strategy, focusing on our key stakeholder: the distribution channel. You will ensure the successful implementation of branding, communication, and loyalty strategies while driving improvements in customer engagement and satisfaction.

**Your mission will be to**:

- Ensure the implementation of the branding and communication strategy across distribution channels.
- Support the design and ensure the proper implementation of loyalty strategies for dealers.
- Engage with customer service teams to capture key needs from our distribution channels.
- Develop and execute a plan to enhance customer experiences and strengthen relationships.
- Oversee the digital strategy towards our main dealers, ensuring alignment with their communication channels and effective implementation on their social media platforms.
- Ensure the measurement process of VOP (Voice of Partner) for our distributors, capturing opportunities for improvement and enhancing customer experiences.
- Ensure marketing tactical activities for specific brands are implemented according to the customer journey content and insights.
- Support commercial campaigns with appropriate communication activities.
- Guarantee proper brand activation through promotion and advertising efforts.
- Ensure local dealers’ websites, apps, and social media reflect the brand positioning.
- Define governance processes for customer interactions, considering various business needs.
- Define and implement initiatives to improve customer experience for dealers, addressing business opportunities.
- Implement and monitor key customer experience initiatives across our main channels.
- Provide feedback to the local organization on NPS and CSAT outputs, addressing action plans as needed.
- Offer insights from local markets into regional BI regarding distributor needs and customer data strategy.
- Align the strategy of Impulso with Orbia in dealer operations.
- Define and implement initiatives such as InnoBa and Selecta experience.
- Lead content development for Bayer Agro University for dealers.
- Manage contracts with service providers.

**Unlock your potential**:

- Degree in Communication, Advertising, Marketing, or related fields, or close to graduation.
- Proficiency in Office tools (Excel, PowerPoint, etc.).
- Fluent in English (mandatory).
- Knowledge of Agribusiness is a plus.
- Proactive, with strong interpersonal and communication skills, problem-solving capabilities, creativity, and flexibility.
- Excellent teamwork and influencing skills to manage teams and suppliers.
- Ability to manage multiple projects simultaneously.
- Strong commercial vision and focus.

This is your opportunity to tackle the world’s biggest challenges with us: Maintaining our health, feeding growing populations and slowing the rate of climate change. You have a voice, ideas and perspectives and we want to hear them. Because our success begins with you. Be part of something big. Be Bayer.

**Ubicación**:
Argentina : Buenos Aires : Munro

**División**:
Crop Science

**Código de referencia**:
825427

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