Sr Technical Application Specialist

hace 5 meses

Buenos Aires, Argentina Thermo Fisher Scientific A tiempo completo

The** Technical Application Specialist III** is a member of our global Customer Services Team. The role provides high quality first
- and second-line support to customers in the context of products supplied by Digital Science Business Unit. The high quality demanded by this position will be met by the analyst’s ability to respond to support incidents within target times and assist in activities designed to facilitate continuous improvements to help-desk services.

**What will you do?**
- Communicate with customers in a professional and courteous manner
- Create and manage incidents through the incident lifecycle according to current guidelines and procedures
- Adhere to escalation procedures and customer service level agreements
- Provide technical solutions to incidents wherever possible
- Participate in a weekend roster for supporting customers needing 24 X 7 support.
- Work to resolve incidents with other Digital Science departments including Development, TechOps, and Services to provide resolution to customer issues related to hosted and on-premise systems.
- Backup team leader in matters of dealing with customer complaints and issues
- Offer direction and skill training to other Technical Analysts on the team
- Proactively learn and participate in training on new technologies as well as supported products
- Be self-motivated and make best use of available time
- Provide expertise in the installation of customer product updates
- Maintain processes, tools, and documentation in support of the customer environments.
- Participate in in practical process improvement (PPI) projects and activities
- Visit customers for on-site relationship building or troubleshooting as required
- Perform other related duties as required and/or assigned to contribute to the efficient operation of the team and business

**How will you get here?**

**Education, Required**
- University degree in a Life Sciences, Computer Science, or related field or 4 years of equivalent experience.

**Experience, Required**
- Minimum one (2) year of proven technical support experience in the enterprise software arena
- Informatics experience with LIMS and other related software packages
- Working knowledge of Windows Server administration
- Understanding of relational database concepts

**Experience, Preferred**
- Laboratory experience preferred
- Experience with SampleManager LIMS as an Administrator or Super User
- Highly Available 24x7x365 operations
- AWS Services and Deployments, certification a plus.
- Windows Server administration
- Networking design and administration
- Programming: C#, VB.Net, VGL, Scripting, Infrastructure as Code.
- Databases: DB Administration, Optimization, Management; Knowledge of DB Models, Highly Available DB Architectures and Design; Oracle, Microsoft SQL Server, or PostgreSQL preferred
- Knowledge of the bioanalytical industry including clinical and pre-clinical drug development laboratories as well as contract research organizations

**Knowledge, Skills, Abilities**
- Excellent verbal and written communication skills essential
- Multilingual - Portuguese and English required, Spanish a plus
- Ability to liaise with people at all levels, from technical experts to novice users
- Enthusiastic, positive, action-oriented attitude
- Customer focused and committed to customer allegiance
- Systematic approach to problem solving and strong sense of ownership
- Ability to effectively prioritize and execute tasks in high-pressure environment
- Ability to travel up to 25% of the time including International
- Open to working flexible hours.
- Job Families for Job Profiles

Technical Applications (TASS)

  • Wastewater Technical Specialist

    hace 4 semanas

    Buenos Aires, Argentina Saur EUROPE A tiempo completo

    Place of Work/Group Company: Nijhuis Saur Industries Industrial O&M Solutions, GrangemouthSummary: The Technical Specialist plays a critical role in the safe and successful operation of a large wastewater treatment plant located on a Petrochemical site in the Grangemouth area. Based on site in the customers office, the Technical Specialist is an integral...

  • Technical Customer Support Specialist

    hace 5 meses

    Buenos Aires, Argentina Jules A tiempo completo

    Hi there! We are Jules and our client is looking for a **Technical Customer Support Specialist!** **Note to Applicants**: - **Application Language**:Please submit your CV in English. Applications submitted in other languages will not be considered. **About the Position** We are seeking a passionate and technical customer support specialist to join our...

  • Software Application Support Specialist

    hace 6 días

    Buenos Aires, Argentina Management Events A tiempo completo

    We are looking for Software Application Support Specialist to strengthen our team in Helsinki! At Management Events, we are committed to delivering top-tier software experiences to both our internal teams and global customers. As a Software Application Support Specialist, you’ll be a key player in ensuring optimal performance and services of our...

  • Technical Support Specialist

    hace 3 semanas

    Buenos Aires, Argentina GSB Solutions A tiempo completo

    Job Title: Technical Support SpecialistGSB Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, ensuring that their devices and systems are running smoothly and efficiently.Key Responsibilities:Provide technical support...

  • Technical Support Specialist

    hace 2 meses

    Buenos Aires, Argentina Techunting A tiempo completo

    About the RoleAt Techunting, we are seeking a highly skilled Technical Support Specialist to join our team. As a Systems Engineer I, you will be responsible for providing advanced technical support to end users of our technology stack.Key ResponsibilitiesProvide Exceptional Customer Service: Deliver a high level of service in all customer interactions,...

  • Senior Application Platform Specialist Solutions Architect

    hace 2 semanas

    Buenos Aires, Argentina Red Hat, Inc. A tiempo completo

    Job Summary Serve as a technical expert and use your business insight to present executive IT leadership with a compelling business case to invest in Red Hat’s Application Services solutions. The Office of Technology team is looking for a Specialist Solutions Architect to join us in Buenos Aires, Argentina. In this role, you will support Red Hat...

  • Technical Support Specialist

    hace 3 semanas

    Buenos Aires, Argentina GSB Solutions A tiempo completo

    Job Summary:GSB Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, ensuring that their devices and systems are running smoothly and efficiently.Key Responsibilities: Provide technical support to clients via phone,...

  • Technical Support Specialist

    hace 4 semanas

    Buenos Aires, Argentina Techunting A tiempo completo

    Job Title: Technical Support Specialist IAt Techunting, we're seeking a highly skilled Technical Support Specialist I to join our team. As the first point of contact for our customers and internal users, you'll be responsible for building strong relationships and delivering an exceptional user experience.Key Responsibilities:Handle high-volume calls and...

  • Cyber Resilience Application Security Specialist

    hace 2 meses

    Buenos Aires, Argentina VeriTran A tiempo completo

    Job OverviewWe are seeking a highly skilled Cyber Resilience Application Security Specialist to join our team at VeriTran. This role is responsible for overseeing and spearheading the management of Application Security across our organization.Key ResponsibilitiesLead and steer application security initiatives with all technology teams.Collaborate with...

  • Laboratory Technical Specialist

    hace 2 semanas

    Buenos Aires, Argentina IQVIA A tiempo completo

    **Job Overview** The Technical Services Specialist supports test code requirements gathering and database design requests. In addition, the Technical Services Specialist may support quality investigations and responds to pre - and post-analytical queries. The Technical Services Specialist ensures standardization of test directories across systems. - **CV...

  • Technical Support Specialist

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Cloudlinux A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Cloudlinux. As a Technical Support Specialist, you will be responsible for providing world-class technical support to our customers worldwide.Key ResponsibilitiesProvide technical support to customers via phone, email, and chat.Analyze and solve complex technical...

  • Technical Support Specialist

    hace 3 semanas

    Buenos Aires, Argentina Percona A tiempo completo

    Job SummaryPercona is seeking a highly skilled Technical Support Specialist to join our Service Desk Team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, resolving technical issues, and ensuring that our customers receive the best possible service.Key Responsibilities* Provide technical support to...

  • L2 Technical Support Specialist

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completo

    Unlock Your Potential as a Technical Support SpecialistWe are seeking a skilled Java developer to join our team as a Technical Support Specialist. As a key member of our team, you will be responsible for providing L2 support to customers, diagnosing and resolving complex technical issues.Key Responsibilities:Provide L2 support to customers, diagnosing and...

  • Technical Content Specialist

    hace 3 semanas

    Buenos Aires, Argentina SupportYourApp A tiempo completo

    Technical Content SpecialistAre you passionate about creating high-quality technical content? Do you have a knack for writing clear and concise documentation? We're looking for a skilled Technical Content Specialist to join our team at SupportYourApp.Key Responsibilities:Develop and maintain our knowledge base articles to ensure they are accurate,...

  • Technical Support Specialist

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completo

    Technical Support Specialist OpportunityWe are seeking a skilled Java developer to join our team as a Technical Support Specialist. This role involves providing L2 support to customers, diagnosing and resolving complex technical issues, and developing and maintaining backend systems using Java/Spring Boot and MongoDB.Responsibilities:Provide L2 support to...

  • Laboratory Technical Specialist, Q2 Solutions

    hace 5 meses

    Buenos Aires, Argentina IQVIA A tiempo completo

    **Job Overview** The Technical Services Specialist supports test code requirements gathering and database design requests. In addition, the Technical Services Specialist may support quality investigations and responds to pre - and post-analytical queries. The Technical Services Specialist ensures standardization of test directories across systems. - **CV...

  • Technical Support Specialist

    hace 2 días

    Buenos Aires, Buenos Aires C.F., Argentina Avature A tiempo completo

    Job SummaryTo ensure the highest level of customer satisfaction, we are seeking a highly skilled Technical Support Specialist to join our team at Avature.About the RoleThe Technical Support Specialist will be the first point of contact for our customers, providing timely and effective support for any technical issues they may encounter.Key...

  • Senior Application Platform Specialist Solutions Architect

    hace 4 semanas

    Buenos Aires, Argentina Red Hat A tiempo completo

    Job Summary Serve as a technical expert and use your business insight to present executive IT leadership with a compelling business case to invest in Red Hat’s Application Services solutions. The Office of Technology team is looking for a Specialist Solutions Architect to join us in Buenos Aires, Argentina. In this role, you will support Red Hat...

  • Technical Content Specialist

    hace 2 meses

    Buenos Aires, Argentina SupportYourApp A tiempo completo

    Job SummaryWe are seeking a skilled Technical Content Specialist to join our team at SupportYourApp. As a Technical Content Specialist, you will be responsible for creating and maintaining high-quality technical content for our knowledge base.About the RoleThe successful candidate will have excellent English skills, a proven track record in technical...

  • Digital Solutions Application Specialist

    hace 3 semanas

    Buenos Aires, Argentina F. Hoffmann-La Roche Gruppe A tiempo completo

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...