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Professional Services Engineer
hace 2 meses
El equipo de Professional Services es el encargado de garantizar el éxito de la tecnología y la sintonía de nuestras soluciones con los ambientes de los clientes, así como en la propuesta de resoluciones eficaces para problemas complejos. El Professional Services Engineer es responsable de la comunicación técnica durante el ciclo de vida del cliente, propone alternativas técnicas innovadoras, presenta el producto con perspicacia, anticipa dudas y ofrece soluciones creativas y bien fundamentadas. Todo esto para fortalecer la confianza de los clientes en las soluciones de Tiendanube.
El tamaño de tu desafío
- Asegurar el éxito técnico en la implementación de soluciones Tiendanube, adaptándolas a los ambientes tecnológicos de los clientes y partners.
- Construir y mantener la confianza de los clientes a través de la entrega de soluciones post-venta consistentes y efectivas.
- Identificar proactivamente preocupaciones y obstáculos técnicos, ofreciendo soluciones creativas y técnicamente viables.
- Colaborar estrechamente con equipos internos y software engineers de los clientes para diseñar y explicar flujos de trabajo y APIs.
- Fomentar relaciones sólidas y de confianza con clientes y partners tecnológicos, convirtiéndose en un asesor de confianza.
- Liderar la comunicación técnica acompañando a nuestro equipo de Customer Success en reuniones con nuestros clientes y partners tecnológicos.
- +4 años de experiencia consolidada en consultoría técnica de productos complejos y relacionados al e-commerce.
- Conocimiento en integración con APIs.
- Experiencia en diseño de soluciones que se integran con varios sistemas web con diferentes tecnologías.
- Excelente habilidad de comunicación y presentación.
- Ser una persona apasionada y creativa al momento de resolver problemas, con capacidad de entender profundamente las necesidades de los clientes y dirigirlos hacia una solución técnica increíble.
Nuestro proceso
Nuestro objetivo es brindar la mejor experiencia posible en nuestro proceso de selección. Después de la inscripción, tu perfil será evaluado por el equipo de Talent Acquisition y te enviaremos feedback independientemente del resultado de esta etapa. Los tiempos y las etapas de nuestro proceso son flexibles según cada área, pero no te preocupes, ya que siempre te mantendremos informado sobre el progreso de tu inscripción por email.
Lo que te proponemos
- Actualización trimestral del salario bruto en base a la evolución del dólar CCL (contado con liquidación), a la inflación o a una combinación de ambas variables en partes iguales, según tu preferencia;
- Somos #remotefirst, priorizamos el trabajo remoto dentro del país de contratación siempre que el rol lo permita;
- Cobertura de salud OSDE 310 para el grupo familiar (cónyuge + hijos);
- Plataforma de idiomas y clases de portugués 100% cubiertas;
- Licencia familiar extendida a 21 días corridos para personas no gestantes o adoptantes;
- 15 días habiles de vacaciones a lo largo del año;
- Además de las vacaciones, disponemos de una semana de descanso para recargar energías entre final/principio de nuevo año;
- La asistencia de guardería es un beneficio que tiene como objetivo apoyar a los colaboradores en la provisión de un entorno seguro para sus hijos desde los 45 días de vida, hasta los 3 años de edad, durante tu jornada laboral;
- Descuentos en cursos de Coderhouse;
- Una Tiendanube gratuita para vos o alguien de tu entorno;
- Un entorno con mucho aprendizaje, propósito y autonomía. Acá sos libre para ser vos
Política de Privacidad
Tiendanube se compromete a proteger la privacidad y garantizar la seguridad de las personas indicadas para las vacantes que ofrecemos.
Para analizar tu solicitud, tendremos acceso a parte de tu información que será revisada antes de continuar. Utilizaremos estos datos para realizar los procesos de reclutamiento y selección. Además, cuidamos muy en serio a nuestras personas y solo compartimos información realmente necesaria. En última instancia, solo los mantendremos en nuestro sistema durante el tiempo que realmente lo necesitemos.
Para obtener más información sobre cómo manejamos tus datos, incluidos los de tus derechos según la ley, simplemente accedé a nuestra Política de Privacidad.