Client Support Specialist
hace 1 semana
The Client Support Specialist will help manage client relationships from a finance operations perspective involving coordination of new assignments, matter opening, pricing, matter management, billing, collections, and reporting; provide comprehensive and commercially focused Quote-to-Cash (Q2C) support as well as ensure that effective matter management practices are in place and being followed.
Responsibilities:- Serve as the primary point of contact for a portfolio of clients for Partners, client managers, project managers, and others to coordinate assignments, budgeting, billing, collections, and reporting for Key Clients.
- Support the matter intake process by providing and reviewing data as needed for new engagements.
- Coordinate the implementation and maintenance of financial terms (e.g., pricing arrangements) with the relevant internal teams and client contacts.
- Coordinate the review and approval of Outside Client Guidelines and similar financial terms.
- Support client reporting requests as needed (recurring or ad hoc).
- Ensure that issues are being resolved timely and by the right teams within the global Baker McKenzie network of offices and shared service centers (e.g. rates, budgets, e-billing, billing, etc.).
- Interact and coordinate with other teams as needed, including Business Development, Procurement, E-billing, Pricing, and Project Management for up-stream and down-stream activities related to finance operations.
- Manage client and Partner expectations concerning Standard Operating Procedures (SOP) as defined by the Global Process Owners and work within already established and agreed parameters.
- Work with colleagues to develop new best practices and identify new efficiencies through a culture of continuous improvement.
- Bachelor's Degree.
- Strong experience in Financial Management, Accounting, or Business.
- Some billing experience, preferably within a professional services environment would be advantageous.
- Proven ability to confidently influence, interact and consult with senior leaders regarding finance processes, guidelines, and compliances.
- Demonstrated expertise in operational efficiency and financial accounting.
- Flexibility to work a reasonable shifting schedule is required.
- Strong project management and systemic thinking skills.
- Working proficiency in using MS Office and other productivity tools.
- Fluency in English (verbal and written).
- Ability to diagnose and solve problems quickly with positive energy, forward-thinking, and high ethical standards.
- Excellent interpersonal and communication skills with the ability to deal effectively at all levels throughout an international firm.
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