Client Support Specialist

hace 1 semana


Buenos Aires, Buenos Aires C.F., Argentina Kyndryl A tiempo completo

The Client Support Specialist will help manage client relationships from a finance operations perspective involving coordination of new assignments, matter opening, pricing, matter management, billing, collections, and reporting; provide comprehensive and commercially focused Quote-to-Cash (Q2C) support as well as ensure that effective matter management practices are in place and being followed.

Responsibilities:
  1. Serve as the primary point of contact for a portfolio of clients for Partners, client managers, project managers, and others to coordinate assignments, budgeting, billing, collections, and reporting for Key Clients.
  2. Support the matter intake process by providing and reviewing data as needed for new engagements.
  3. Coordinate the implementation and maintenance of financial terms (e.g., pricing arrangements) with the relevant internal teams and client contacts.
  4. Coordinate the review and approval of Outside Client Guidelines and similar financial terms.
  5. Support client reporting requests as needed (recurring or ad hoc).
  6. Ensure that issues are being resolved timely and by the right teams within the global Baker McKenzie network of offices and shared service centers (e.g. rates, budgets, e-billing, billing, etc.).
  7. Interact and coordinate with other teams as needed, including Business Development, Procurement, E-billing, Pricing, and Project Management for up-stream and down-stream activities related to finance operations.
  8. Manage client and Partner expectations concerning Standard Operating Procedures (SOP) as defined by the Global Process Owners and work within already established and agreed parameters.
  9. Work with colleagues to develop new best practices and identify new efficiencies through a culture of continuous improvement.
Skills and Experience:
  1. Bachelor's Degree.
  2. Strong experience in Financial Management, Accounting, or Business.
  3. Some billing experience, preferably within a professional services environment would be advantageous.
  4. Proven ability to confidently influence, interact and consult with senior leaders regarding finance processes, guidelines, and compliances.
  5. Demonstrated expertise in operational efficiency and financial accounting.
  6. Flexibility to work a reasonable shifting schedule is required.
  7. Strong project management and systemic thinking skills.
  8. Working proficiency in using MS Office and other productivity tools.
  9. Fluency in English (verbal and written).
  10. Ability to diagnose and solve problems quickly with positive energy, forward-thinking, and high ethical standards.
  11. Excellent interpersonal and communication skills with the ability to deal effectively at all levels throughout an international firm.
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