Empleos actuales relacionados con Referente de Calidad en Servicos y Customer Experience - Córdoba, Córdoba - Fortia RH
-
Córdoba, Córdoba, Argentina Fortia RH A tiempo completoEmpresa de gran trayectoria en el rubro automovilístico y de concesionarias, suma a su equipo a un Referente de Calidad, con foco en Customer Experience.Responsabilidades principales del rol:Actualizar y reportar indicadores claves, alertando oportunamente riesgos a responsables de cada área.Proponer y ejecutar acciones para mitigar riesgos y maximizar...
-
Customer Service Experience Manager
hace 1 semana
Córdoba, Córdoba, Argentina Wear The Shield A tiempo completoWear The Shield: A Leader in Customer ExperienceWe're seeking highly skilled and dedicated individuals to join our team as Virtual Assistants. As a key member of our customer support team, you will play a critical role in delivering exceptional experiences for our global customer base.Your Key Responsibilities:Respond to customer inquiries through email,...
-
Customer Experience Cloud
hace 1 semana
Córdoba, Córdoba, Argentina Max Accelerate A tiempo completoJob Title: Customer Experience Cloud & AI SMELocation: Remote / UAE / PortugalCompany: KompetenzaDepartment: AI & Service Cloud DevelopmentReports To: director R&DAbout KompetenzaKompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions, Corporate Services Cloud, and Employer of Record (EOR)...
-
Customer Service Va
hace 1 semana
Córdoba, Córdoba, Argentina Wear The Shield A tiempo completoExciting Opportunity: Customer Service Virtual Assistant (Non-Voice/Voice)About Us: Are you ready to make a real difference in the customer experience?We're on the lookout for dedicated and customer-focused individuals to join our team as Customer Service Virtual Assistants.Help us provide outstanding support to our global customer base while growing within...
-
Customer Service VA
hace 2 semanas
Córdoba, Córdoba, Argentina Wear The Shield A tiempo completoExciting Opportunity: Customer Service Virtual Assistant (Non-Voice/Voice)About Us: Are you ready to make a real difference in the customer experience? We're on the lookout for dedicated and customer-focused individuals to join our team as Customer Service Virtual Assistants. Help us provide outstanding support to our global customer base while growing...
-
Customer Experience Specialist
hace 2 días
Córdoba, Córdoba, Argentina Wear The Shield A tiempo completoAbout Us:At Wear The Shield, we are committed to delivering exceptional customer experiences. Our team is dedicated to providing outstanding support to our global customer base while growing within an innovative and expanding brand.Your Role:We are seeking a skilled CUSTOMER SERVICE VA to respond to customer inquiries through email, live chat, and phone,...
-
Customer Service Representative
hace 3 semanas
Córdoba, Córdoba, Argentina Teleperformance A tiempo completoResumenCustomer Service AssociateWhy TP?With a presence in more than 91 countries, we are the industry leader Great Place to Work has certified us as one of the best companies to work in the country and the world. We don't stop innovating, and we always go beyond.Are you ready to work with the TOP team?ResponsabilidadesWhat you'll do as a Customer Service...
-
Customer Experience Ambassador
hace 1 semana
Córdoba, Córdoba, Argentina Teleperformance A tiempo completoAbout TeleperformanceWe're a global leader in customer experience solutions, dedicated to delivering exceptional service and creating memorable interactions for our clients' customers.Job OverviewWe're seeking a highly skilled Customer Service Expert to join our team. As a key member of our sales and service team, you will be responsible for managing...
-
Customer Service Trilingüe
hace 2 semanas
Córdoba, Córdoba, Argentina Teleperformance A tiempo completoResumenTrilingual Customer Service AssociateWhy TP?With a presence in more than 91 countries, we are the industry leader Great Place to Work has certified us as one of the best companies to work in the country and the world. We don't stop innovating, and we always go beyond.Are you ready to work with the TOP team?ResponsabilidadesWhat you'll do as a Customer...
-
Customer Service Specialist
hace 3 días
Córdoba, Córdoba, Argentina Solvo Solutions LLC A tiempo completoJob DescriptionAs a Customer Service Specialist - Call Center at Solvo Solutions LLC, you will be responsible for providing exceptional customer service and sales support to clients. You will manage incoming calls, resolve customer inquiries, and provide product information to meet customer needs.You will also be responsible for maintaining accurate records...
-
Customer Service Specialist
hace 1 semana
Córdoba, Córdoba, Argentina INFLUX INC. A tiempo completoAbout Influx Inc.Influx Inc. is a fast-growing company providing on-demand customer service solutions for global brands and tech companies. Our fully remote workforce ensures 24/7 technical support while leveraging data, training, and insights to deliver world-class customer experiences.Job Description:We are seeking a highly skilled and detail-oriented...
-
Customer Service
hace 4 semanas
Córdoba, Córdoba, Argentina JAS Worldwide A tiempo completoJAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage, and other supply chain management services, including consulting, the coordination of purchase orders, and customized...
-
Customer Service
hace 3 semanas
Córdoba, Córdoba, Argentina JAS Worldwide A tiempo completoJAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management...
-
Remote Customer Service Associate
hace 2 días
Córdoba, Córdoba, Argentina Wear The Shield A tiempo completoAbout This Opportunity:We are excited to announce an opportunity for a skilled CUSTOMER SERVICE VA to join our team and help us deliver exceptional customer experiences. As a member of our team, you will be responsible for responding to customer inquiries through email, live chat, and phone, providing thoughtful and effective solutions. You will also be...
-
Customer Service Representative
hace 1 semana
Córdoba, Córdoba, Argentina AliveTalent A tiempo completoYour primary role at AliveTalent will be to ensure seamless player transactions, encompassing data entry and confirmation processes. You will work closely with the crypto side to guarantee a smooth experience.As you gain experience, you will also handle live chat inquiries, becoming the go-to person for customers when they need assistance or have questions...
-
Customer Experience Specialist
hace 2 semanas
Córdoba, Córdoba, Argentina Star Shield Solutions A tiempo completoIn this role, you will be responsible for building strong relationships with our clients to ensure their needs are met. You will work closely with our team to identify solutions to complex problems and provide exceptional customer service.To succeed in this position, you must have excellent communication and interpersonal skills, as well as the ability to...
-
Customer Service Liaison
hace 1 semana
Córdoba, Córdoba, Argentina ID90 Travel, Inc. A tiempo completoAbout ID90 Travel, Inc.We are a technology company that provides travel solutions for airlines and their employees. Our innovative platform enables airline staff to access exclusive rates on hotels, cruises, rental cars, and more. As a leading one-stop comprehensive solution for employee travel needs, we strive to deliver exceptional customer experiences.Job...
-
Global Customer Experience Representative
hace 1 semana
Córdoba, Córdoba, Argentina Teleperformance A tiempo completoAre you looking for a challenging yet rewarding role where you can make a real difference in people's lives? Look no further than Teleperformance's Global Customer Experience team! As a key member of our team, you will have the opportunity to work with a wide range of customers from diverse backgrounds and industries.About the RoleThis exciting new...
-
Customer Service Representative
hace 1 semana
Córdoba, Córdoba, Argentina Transferz A tiempo completoAbout TransferzTransferz is a leading provider of ground transportation solutions, catering to the diverse needs of thousands of travelers worldwide. Our mission is to provide true peace of mind to all parties involved in ground transportation: travelers, travel brands, and transfer companies.We operate on a global scale, with presence in multiple countries,...
-
Customer Service Specialist
hace 2 semanas
Córdoba, Córdoba, Argentina SupportYourApp A tiempo completoAbout Us">SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.">Job Description">We are looking for a highly skilled Customer Support Consultant to join our team. As a key member of our...
Referente de Calidad en Servicos y Customer Experience
hace 4 semanas
Empresa de gran trayectoria en el rubro automovilístico y de concesionarias, suma a su equipo a un Referente de Calidad, con foco en Customer Experience.
Responsabilidades principales del rol:
- Actualizar y reportar indicadores claves, alertando oportunamente riesgos a responsables de cada área.
- Proponer y ejecutar acciones para mitigar riesgos y maximizar resultados que impacten de manera directa o indirecta en la rentabilidad del negocio, garantizando el cuidado de la experiencia cliente.
- Liderar procesos de certificación de cada unidad de negocio.
- Fomentar diálogo fluido con líderes del negocio y funcionarios claves, potenciando sinergias.
- Trabajar integralmente con todas las unidades de negocio.
- Implementar los estándares/sistema de gestión de calidad.
- Coordinar las auditorías internas/externas.
- Definir en conjunto con los responsables de área, las acciones que garanticen el logro de los objetivos sobre los que tengan injerencia en resultados de calidad.
- Analizar en forma permanente la satisfacción del cliente, los desvíos y los requerimientos de las unidades de negocio, para implementar mejoras y acciones correctivas.
- Custodiar y alertar desvíos sobre estándares operacionales en los procesos.
- Auditar consistencia de la información interna y declarada de cada unidad de negocio, alertando desvíos en tiempo y forma.
- Realizar la coordinación de las capacitaciones definidas por la marca y requeridas por calidad.
- Realizar las formaciones requeridas por la empresa para adquirir nuevas herramientas que permitan potenciar el desarrollo y mejorar la performance.
- Realizar inducción de personal en temas pertinentes a Calidad y Experiencia del cliente.
Requisitos:
- Experiencia previa de al menos 2 años en áreas de calidad o vinculada a la mejora continua de procesos o customer experience.
- Estudios completos en Administración de Empresas, Ingeniería o afines.
- Excel nivel avanzado.
- Experiencia previa haciendo uso de indicadores de gestión.
- Experiencia previa implementando planes de acción para la mejora continua y seguimiento de los mismos.
- Vocación de servicio y Orientado a resultados.
- Razonamiento lógico y capacidad de análisis.
- Habilidades de comunicación y negociación.
- Proactividad y dinamismo así como capacidad de trabajo en autonomía.
Consideraciones:
- Jornada full time de Lunes a Viernes, de 8:30hs a 17:30hs. Oficina ubicada en zona Tropezón.
- Esquema 100% presencial.
- Contratación directa por la empresa + beneficios.
Requerimientos:
Educación mínima: Magister o Postgrado
2 años de experiencia
Palabras clave: quality, qa
