ofr import specialist
hace 2 semanas
El candidato ideal debe tener experiencia en el sector, buena comunicación, madurez y un enfoque proactivo para resolver problemas.
Responsabilidades:
- Coordinar y dar seguimiento a los embarques internacionales, garantizando la correcta emisión documental y el cumplimiento de los procedimientos establecidos.
- Mantener informados a los clientes sobre el status de sus embarques, incluyendo excepciones y soluciones a incidentes.
- Revisar y asegurar que las condiciones pactadas de tarifas y tiempos de tránsito se cumplan de manera oportuna.
- Llevar la operatividad diaria de las cuentas asignadas, desarrollando relaciones sólidas con los clientes.
- Realizar informes proactivos del estado de envíos y monitorear los KPI establecidos.
- Coordinar con otros departamentos de DHL para asegurar que se brinden los servicios adicionales vendidos.
- Gestionar quejas de clientes, ejecutando los procesos necesarios y dando seguimiento hasta su resolución final.
- Asegurar la satisfacción del cliente y cumplir con los compromisos de venta adquiridos junto con los lineamientos de calidad y medio ambiente.
- Controlar la rentabilidad de la operación asegurándose de facturar las tarifas pactadas correctamente.
Requisitos:
- Estudiante avanzado o recibido de Comercio Exterior o afines.
- Inglés Avanzado.
- Conocimientos en Cargo Wise (deseable).
- Conocimiento de procedimientos aduaneros y Freight Forwarder.
- Excelentes habilidades de comunicación y atención al cliente.
- Capacidad para trabajar bajo presión y resolver problemas de manera efectiva.
- Dominio de herramientas informáticas y sistemas de gestión.
Ofrecemos:
- Programas de Desarrollo y Planes de Capacitación.
- Cultura Wellness.
- Programa de Reconocimientos.
- Importante Paquete de Beneficios.
- Esquema híbrido.
- Paquete de compensación competitivo.
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