ofr import specialist

hace 2 semanas


Buenos Aires, Buenos Aires C.F., Argentina DHL Germany A tiempo completo
Nos encontramos en la búsqueda de un/una Ocean Freight Import Specialist para sumar a nuestro equipo marítimo en las oficinas ubicadas en Retiro, Ciudad Autónoma de Buenos Aires.

El candidato ideal debe tener experiencia en el sector, buena comunicación, madurez y un enfoque proactivo para resolver problemas.

Responsabilidades:

  1. Coordinar y dar seguimiento a los embarques internacionales, garantizando la correcta emisión documental y el cumplimiento de los procedimientos establecidos.
  2. Mantener informados a los clientes sobre el status de sus embarques, incluyendo excepciones y soluciones a incidentes.
  3. Revisar y asegurar que las condiciones pactadas de tarifas y tiempos de tránsito se cumplan de manera oportuna.
  4. Llevar la operatividad diaria de las cuentas asignadas, desarrollando relaciones sólidas con los clientes.
  5. Realizar informes proactivos del estado de envíos y monitorear los KPI establecidos.
  6. Coordinar con otros departamentos de DHL para asegurar que se brinden los servicios adicionales vendidos.
  7. Gestionar quejas de clientes, ejecutando los procesos necesarios y dando seguimiento hasta su resolución final.
  8. Asegurar la satisfacción del cliente y cumplir con los compromisos de venta adquiridos junto con los lineamientos de calidad y medio ambiente.
  9. Controlar la rentabilidad de la operación asegurándose de facturar las tarifas pactadas correctamente.

Requisitos:

  1. Estudiante avanzado o recibido de Comercio Exterior o afines.
  2. Inglés Avanzado.
  3. Conocimientos en Cargo Wise (deseable).
  4. Conocimiento de procedimientos aduaneros y Freight Forwarder.
  5. Excelentes habilidades de comunicación y atención al cliente.
  6. Capacidad para trabajar bajo presión y resolver problemas de manera efectiva.
  7. Dominio de herramientas informáticas y sistemas de gestión.

Ofrecemos:

  1. Programas de Desarrollo y Planes de Capacitación.
  2. Cultura Wellness.
  3. Programa de Reconocimientos.
  4. Importante Paquete de Beneficios.
  5. Esquema híbrido.
  6. Paquete de compensación competitivo.
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