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Support Engineer with Development Skills
hace 4 meses
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.
Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there's no limit to the experiences Avaya customers can create. Learn more at
Avaya is a global company who give our customers the freedom to take their business in the directions that benefit them most. With that vision we have teams around the globe who develop and provide support for custom solutions and we are looking for talented engineers to join us.
We are seeking a Support Engineer with development skills and passionate about solving problems, providing technical support for our custom applications, as well as maintaining and developing new features and using technology to modernize monitoring tools in Cloud platforms. You will work closely with our customers to understand their needs and provide them with the best possible solutions.
ABOUT THE RESPONSIBILITIES
• Provide technical support for our custom applications on-premise and Cloud, including troubleshooting and resolving customer issues. Weekend Duty once every 15 days.
• Work closely with customers to understand their needs and provide them with the best possible solutions
• Maintain and develop new features for our custom applications
• Collaborate with our development team to ensure that our custom applications are up-to-date and meet the needs of our customers
• Participate in code reviews and provide feedback to the development team
• Keep up-to-date with the latest technologies and best practices in software development
• Develop/maintain software applications (Java, JavaScript, Rust) using design patterns and Object Oriented best practices
• Configure continuous integration, static code analysis tools and build process for your software, as well as installing and deploying the same in end customers or in cloud based solutions, automating the process as much as possible
• Collaborate and support other team members in your area of expertise. Spread the knowledge
• Fluent oral and written English
• 5+ years of experience working with the Java stack, preferable with Springboot
• Well versed in Object-oriented programming
• Have familiarity working in Agile environments
• Previous experience with Maven, Sonarqube and continuous delivery tools, such as Jenkins or Bamboo
• Previous experience developing with Springboot
• Experience with REST Services
• Should have experience with microservices and Containerization tools (Docker, Kubernetes)
• JavaScript and JavaScript-frameworks experience is a plus
• Experience using Spring Cloud is a plus
• Experience with Rust language is a plus plus
• Former experience with Avaya products and platforms is a plus
SKILLS & COMPETENCIES
• Teamwork skills are a must: communication, honesty, responsibility, collaboration, team awareness
• Adhere to corporate values: Innovation, Simplicity, Trust, Accountability, Respect
• Graduated in Software Engineering, computer Science or similar
• Industry certifications: Java Certified Programmer, Architect or similar; AWS, GCP or Azure certifications are very valuable
Weekend Duty once every 15 days.
AVAYA ́S BENEFITS
• Well-Being
We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.
•
• Recharge & Refuel
We work in a dynamic environment and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.
• Continuous Learning
Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.
• Growth & Development
A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.
• Giving Back
We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.
• Stock Purchasing
We invite you to own a share of our innovative company. As an employee you have the opportunity to purchase our stock at 15% below fair market value in many countries.
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at ) and applicable Privacy Statement relevant to this job posting (accessible at ). #LI-PF1
