Sales Helpdesk and Salesforce Junior Administrator

hace 2 meses


Buenos Aires, Argentina Ciena A tiempo completo

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.

Sales Helpdesk and Salesforce Junior Administrator

We are looking for an individual interested in developing a career in Sales Enablement. The Business Administrator will guide, assist, and support Ciena's Global Sales Teams with data maintenance in the CRM platform. The ideal candidate will work with a team of seasoned Sales Enablement and IT professionals and will be responsible for providing administrative and user support for the platform, eliciting and documenting requirements, and testing new CRM functionality. They will also directly interact with a worldwide network of employees in a fast-paced high-tech environment.

Fluent English proficiency is a mandatory requirement for this position.*

Responsibilities:

  • Respond to daily user requests for help (e.g., with reporting, CRM functionality usage, uploading contacts/leads)
  • Track and report on user request types and resolution
  • Own Salesforce account creation and other Salesforce administration
  • Perform regular Salesforce administrative duties to keep the data and users in CRM up-to-date
  • Work closely in an Agile team including Global and Regional Sales Operations and IT teams in requirements gathering and raising JIRA stories
  • Complete user acceptance testing of Salesforce and other sales tool enhancements that impact the entire organization
  • Create new materials for training on CRM functionality (documents, videos etc.)
  • Prepare dashboards and reports for analysis and insights
  • Assist Sales Operations team in other operations-related tasks as needed
  • Become an expert on the Ciena Salesforce implementation and integration with other business systems

Collaboration with Stakeholders:

The Sales Helpdesk and Salesforce Junior Administrator will be a part of the Global Sales Operations team and will work closely with global sales teams and other Salesforce users as well as the IT team in supporting the platform. Your work will have a direct impact on our worldwide sales teams, supply chain, and finance teams. The analyst will help the sales organization run smoothly and support business strategies and goals in the full adoption and streamlining of our implementation.

Requirements:

  • Practical experience with user help and working in an Agile development environment
  • Ability to manage a stream of varied user requests as part of a team
  • Junior Salesforce Administrator experience and working toward certification
  • BA degree preferred
  • Attention to detail
  • Excellent written and verbal communication
  • Familiarity with requirements elicitation, agile development, and user acceptance testing
  • Ability to work effectively in and with diverse teams
  • Enthusiastic; able to deal with and clarify unknowns or ambiguity
  • Analytical mindset
  • Technical acumen to work with multiple systems
  • Proficiency with MS Office
  • #LI-SG
    #LI-REMOTE

Búsqueda laboral equitativa: El empleador solo podrá solicitarle la información estrictamente necesaria para el desempeño en el trabajo que se ofrece (Ley 6471 de la Ciudad de Buenos Aires).

Equitable job search: The employer may only request information strictly necessary for the performance of the job offered (Act 6471 of the City of Buenos Aires).


Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.


Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.



  • Buenos Aires, Argentina Ciena Argentina S.R.L. A tiempo completo

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...


  • Buenos Aires, Argentina Ciena Argentina S.R.L. A tiempo completo

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...


  • Buenos Aires, Argentina Ciena Argentina S.R.L. A tiempo completo

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

  • Salesforce Administrator

    hace 2 semanas


    Buenos Aires, Argentina Varsity Tutors A tiempo completo

    **About Nerdy** **Qualifications** - Bachelor's degree preferred - 4+ years salesforce administration experience - Proven experience as a Salesforce Administrator with an understanding of Salesforce architecture and best practices. (Experience with Account Engagement, Sales Engagement Preferred.) - Strong understanding of data management best practices and...

  • Salesforce Administrator

    hace 2 semanas


    Buenos Aires, Argentina Launchpad Technologies A tiempo completo

    Recognized as one of Canada's fastest-growing companies, Launchpad provides next-generation integration platform capabilities for connecting and managing enterprise automation and data integration. Headquartered in Vancouver, Canada, our operations span both North and South Americas, with a second headquarter located in Santiago, Chile. Our vision is to...

  • Salesforce Administrator

    hace 2 semanas


    Buenos Aires, Argentina Varsity Tutors A tiempo completo

    About NerdyQualifications Bachelor's degree preferred 4+ years salesforce administration experience Proven experience as a Salesforce Administrator with an understanding of Salesforce architecture and best practices. (Experience with Account Engagement, Sales Engagement Preferred.) Strong understanding of data management best practices and salesforce...

  • Salesforce Administrator

    hace 2 semanas


    Buenos Aires, Argentina Launchpad Technologies A tiempo completo

    Recognized as one of Canada's fastest-growing companies, Launchpad provides next-generation integration platform capabilities for connecting and managing enterprise automation and data integration. Headquartered in Vancouver, Canada, our operations span both North and South Americas, with a second headquarter located in Santiago, Chile. Our vision is to...


  • Buenos Aires, Argentina Dialpad A tiempo completo

    **About Dialpad** **Work Beautifully** Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and...


  • Buenos Aires, Argentina Dialpad A tiempo completo

    About DialpadWork BeautifullyDialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings...


  • Buenos Aires, Argentina Looi Consulting A tiempo completo

    **Responsibilities**: - Salesforce Administration:_ - Manage and customize Salesforce configurations, including user profiles, roles, permissions, workflows, and validation rules. - Administer and maintain data integrity, ensuring accurate and up-to-date information within the Salesforce platform. - Collaborate with cross-functional teams to understand...

  • Salesforce Administrator

    hace 3 semanas


    Buenos Aires, Argentina Latchable A tiempo completo

    Latch was founded in NYC a decade ago with a vision to create unparalleled experience for residents through hardware and software. Now after 100+ million unlocks, we're continuing that vision to transform how people interact act with spaces everywhere. Our mission is to unified access to spaces, services, and experiences that redefine the way we live, work,...


  • Buenos Aires, Argentina Looi Consulting A tiempo completo

    Responsibilities: Salesforce Administration:_ Manage and customize Salesforce configurations, including user profiles, roles, permissions, workflows, and validation rules. Administer and maintain data integrity, ensuring accurate and uptodate information within the Salesforce platform. Collaborate with crossfunctional teams to understand business...


  • Buenos Aires, Argentina Salesforce A tiempo completo

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...


  • Buenos Aires, Argentina Siemens S.A. A tiempo completo

    Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first....


  • Buenos Aires, Argentina Siemens S.A. A tiempo completo

    Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation We know that the only way a business thrive is if our people are thriving. That's why we always put our people first. Our...


  • Buenos Aires, Argentina Siemens S.A. A tiempo completo

    Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first....


  • Buenos Aires, Argentina Virtualmind A tiempo completo

    Company Description We are Virtualmind, an awesome team of engineers who are ready to ramp up any top-notch company’s projects! Our aim? To always be one step ahead. **Job Description**: **Project - the aim you have** We’re looking fo a **Senior Salesforce Administrator** to help us accomplish our mission to improve lives by learning from the...


  • Buenos Aires, Argentina Salesforce A tiempo completo

    Job CategorySalesJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career...

  • Salesforce Administrator

    hace 2 semanas


    Buenos Aires, Argentina Launchpad Technologies A tiempo completo

    Launchpad, a people-first technology company, is a leader in North America ́s rapidly growing tech sector.Through two solutions, Launchpad supports its clients with digital transformation: PaasportTM, our iPaaS solution, streamlines software integration and automates workflows. Nearshore Staff Augmentation, our managed IT staffing service, connects top IT...


  • Buenos Aires, Argentina Salesforce A tiempo completo

    Job Category Operations Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...