Senior Onboarding Specialist
hace 2 semanas
Summary
Owners is an early-stage start-up that provides technological and business support to help people start and grow their own home service businesses.
We are looking for a Senior Onboarding Specialist to join our team and help us onboard new clients onto our platform.
The Senior Onboarding Specialist will be responsible for guiding clients through the onboarding process, providing training and support, and ensuring a smooth transition onto our platform.
A must for this position is to be fluent in both Spanish and English.Owners ~ (
)
At Owners we help founders build the small business of tomorrow, today.
Our vision is to build the operating system for local business ownership, and by doing so to provide a fairer shot for the American Dream.
We are a business-in-a-box platform for home services entrepreneurs.We give our customers ongoing training, technology and a demand generation engine needed to launch, manage, and grow a home services company at a fraction of the cost and time of going solo or buying a franchise.
Your Role
As a Senior Onboarding Specialist at Owners, you will play a critical role in the onboarding process for new clients, from account setup to training and ongoing support.
As the primary point of contact for clients, you will be responsible for ensuring that they have a positive experience with our platform and that they are set up for long-term success.
Your strong communication and interpersonal skills will be essential as you develop and maintain a deep understanding of our platform and its features, and effectively communicate that knowledge to clients in both Spanish and English.
You will also be responsible for identifying opportunities for improvement in our onboarding process and working with cross-functional teams to implement solutions, ensuring that clients have a seamless transition onto our platform.
Why you might be excited about us
***- We're working to solve the future of local entrepreneurship, starting by home services. If you have an emotional connection to the rewards of owning a small business - you'll love our mission
- We're extremely small, so there is no bureaucracy. As the company grows, your responsibilities will too
- We don't like having meetings. If we can effectively solve a problem by running an async discussion, we do so. If we meet synchronously, it's because there's a need to debate something in a live forum
- We're an extremely diverse team, with backgrounds spanning from hyper growth startups to professional golf. We'd love to know what you're bringing to the table
- We will help you do great work, but we do not micromanage
- We work hard but highly value balanced work/life
- We care about family and your own personal development, and don't expect for you to be always engaged with work
We're likely not a good fit if you
***- We're small, so if you like more established companies, it's not (yet) the right time. You'll help build the company's culture
- Since we're an earlystage startup, projects and priorities may shift often
- We're building the plane while we fly it, so that means sometimes the answers to your questions may be "go build it"
- You'll be given intentions, not instructions, meaning that we'll expect you to be a creative thinker and scrappy enough to build things on your own
Requirements:
***- You're self-aware, open to learn and vulnerable to let your teammates know when there's something you don't know
- You have a bias for action preceded by a "stop and think" phase that will inform that action
- Excited for a front row seat in a fastgrowing startup. This will change frequently
- Eager to learn new skills and implement things on your own. You're comfortable asking for forgiveness rather than permission
- Exceptional communication skills both written and verbal
- Understanding of business performance metrics
- Proven work experience in sales with a track record of success
- Software skills including but not limited to Google Suite, HubSpot, Notion and Zoom
Benefits
***- Competitive compensation packages with stock options
- 15 days PTO + American Holidays
- Wellness perks
- Professional development funds
- Transparent culture
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