O365 & User Experience Support Engineer

hace 2 semanas

Buenos Aires, Argentina Ecolab A tiempo completo
JOB DESCRIPTION

Ecolab , the global leader in water, hygiene and infection prevention solutions and services, is seeking an O365 & User Experience Support Engineer , to join its IT team . We are looking for a team member who is innovative, eager, driven and motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally.

Position Responsibilities:

· Responsible for the day-to-day tier 2 operational services and support for Microsoft 365 Collaboration applications including Microsoft Exchange, Teams, SharePoint, OneDrive, Stream (on SharePoint), AdobeSign, Power Apps

· Manage Ticket Queue and incidents within Service Now

· Must demonstrate mid-level expertise with Power Apps and Power Automate

· Must have knowledge and experience with Reading and customizing Power Bi Reports

· Creation and maintenance of Exchange environment management documentation as necessary

· Preferred administrative skills managing Adobe Sign user and group accounts.

· Communicate and collaborate with the Tier 3 team on complex issues and/or complex support tickets, elevating them when necessary.

· Assist the Tier 3 team with creating, updating, and maintaining Knowledge Base articles for the various power platform features.

· Collaborate with other IT teams as necessary.

· Create Level 1 troubleshooting guides for use by the Service Desk for common Messaging Incidents

· Work directly with users to resolve Incidents.

· Attend regular meetings.

· Assist with testing and go-live support for assigned projects.

· Platform design and developer coordination

Basic Job Requirements

· 3-5 Years of IT and user support experience

· 3-5 Years using Service Now

· 3-5 Years of experience working with Exchange, Teams, PowerApps, SharePoint, One Drive and Stream

· Working knowledge of Azure Active Directory

· Working knowledge of PowerShell

· Working knowledge of Office 365 Admin Center

· Exceptional customer service skills

· Exceptional problem-solving skills

· Ability to work independently and in a team environment.

· Outstanding written and verbal communication skills

· Ability to organize meetings and manage time effectively.

· Exceptional ability to learn and adapt to the ever-changing technologies and business requirements.

· Experience working in an Agile environment with focus in SCRUM methodologies.

Preferred job Requirements:

· Experience in managing ticket queue and closing tickets on a timely manner.

· Experience working with Azure Active Directory, Office 365 Admin Centers, and DevOps

· Experience working with ITSM methodology and Service Now

· Experience managing projects.

Our Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

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