365 & User Experience Support Associate Engineer

hace 2 semanas


Buenos Aires, Argentina DS Recruiting A tiempo completo
Manage Ticket Queue and incidents within Service Now

  • Must demonstrate midlevel expertise with Power Apps and Power Automate
  • Must have knowledge and experience with Reading and customizing Power Bi Reports
  • Creation and maintenance of Exchange environment management documentation as necessary
  • Preferred administrative skills managing Adobe Sign user and group accounts.
  • Communicate and collaborate with the Tier 3 team on complex issues and/or complex support tickets, elevating them when necessary.
  • Assist the Tier 3 team with creating, updating, and maintaining Knowledge Base articles for the various power platform features.
  • Collaborate with other IT teams as necessary.
  • Create Level 1 troubleshooting guides for use by the Service Desk for common Messaging Incidents
  • Work directly with users to resolve Incidents.
  • Attend regular meetings.
  • Assist with testing and golive support for assigned projects.
  • Platform design and developer coordination
Basic Job Requirements

  • 12 Years of IT and user support experience
  • 12 Years using Service Now
  • 12 Years of experience working with Exchange, Teams, PowerApps, SharePoint, One Drive and Stream
  • Working knowledge of Azure Active Directory
  • Working knowledge of PowerShell
  • Working knowledge of Office 365 Admin Center
  • Exceptional customer service skills
  • Exceptional problemsolving skills
  • Ability to work independently and in a team environment.
  • Outstanding written and verbal communication skills
  • Ability to organize meetings and manage time effectively.
  • Exceptional ability to learn and adapt to the everchanging technologies and business requirements.
  • Experience working in an Agile environment with focus in SCRUM methodologies.

Preferred job Requirements:

  • Experience in managing ticket queue and closing tickets on a timely manner.
  • Experience working with Azure Active Directory, Office 365 Admin Centers, and DevOps
  • Experience working with ITSM methodology and Service Now

Tipo de puesto:
Tiempo completo

Sueldo:
$ ,00 - $ ,00 al mes

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