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Team Leader Customer

hace 3 meses

San Nicolás de los Arroyos, Buenos Aires, Argentina Cat-Technologies A tiempo completo

Si sos una persona proactiva y con vocación de servicio, te proponemos ser parte de una empresa líder en el mercado con más de 3000 colaboradores.

En CAT Technologies la actitud es todo

Somos el Contact Center de capitales nacionales más importante de Argentina. Contamos con 3 centros operativos, ubicados en Capital Federal y La Punta, provincia de San Luis.

Nos especializamos en brindar servicios enfocados principalmente en la comercialización de productos intangibles y cobranzas, a través de múltiples canales para empresas de primera línea en las áreas de Entretenimiento, Banca y Servicios Financieros, Telecomunicaciones, Seguros, entre otras.


En esta oportunidad nos encontramos en la búsqueda de un Team Leader, serás el encargado de brindar herramientas motivacionales y coaching a (técnicas de venta, atención al cliente) necesarias para el logro de objetivos de todos y cada uno de los agentes.


Requisitos:

  • Experiência mínima de 2 años y buen desempeño liderando equipos de Call Center
  • Conocimientos básicos en servicios de telecomunicaciones
  • Estudios terciarios o universitarios, en curso o finalizados
  • Disponibilidad para gestionar sábados, domingos y feriados

Tareas a desempeñar:

  • Liderazgo
  • Motivación y trabajo de equipo
  • Clima laboral del equipo
  • Monitoreos y devoluciones
  • Actualizaciones
  • Análisis de causa raíz
  • Cumplimiento del script y procesos
  • Control de métricas
  • Seguimiento de presentismo, puntualidad y conducta
Horario: 13 a 22 hs.

Modalidad:
Presencial

Ubicación:
San Nicolás, CABA

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