Technical Advisor L1

hace 2 semanas


Buenos Aires, Argentina Piano A tiempo completo

Piano Overview
Piano's Digital Experience Cloud empowers organizations to understand and influence customer behavior.

By unifying customer data, analyzing behavior metrics and creating personalized customer journeys, Piano helps brands launch campaigns and products faster, strengthen customer engagement and drive personalization at scale from a single platform.

Headquartered in Amsterdam with offices across the Americas, Europe and Asia Pacific, Piano serves a global client base, including Air France, the BBC, CBS, Kirin Holdings, Jaguar Land Rover, Nielsen, The Wall Street Journal and more.

Piano has been recognized as one of the fastest-growing, most innovative technology companies in the world by World Economic Forum, Red Herring, Inc.

and Deloitte. For more information, visit

Position Overview

Our technical support team in Buenos Aires is growing and we are looking for talented people who are interested in working in an international software company that is global leader in the content monetization industry.

The Technical Advisor L1 will be primarily responsible for ensuring that clients across the globe who have signed up with Piano, experience the highest and most professional level of support for their needs.


This role has the following responsibilities:

  • Investigate, diagnose and resolve tickets.
  • Work directly with other teams and the client to identify and replicate technical issues and propose possible workarounds.
  • Performs sufficient testing to ensure that the introduced solution has fixed the client's issue.
  • Coordinate special technical requests with the development team.
  • Identify and communicate opportunities for improvement in publishers' implementations of Piano solutions.
  • Identify, track, and document solutions for common client needs, requests and questions.
  • Write solutions inputs to our technical documentation team.
  • Prepare playbooks for standard issues.
  • Ensuring client's questions that are not progressing are escalated to the appropriate teams.
  • Basic knowledge of HTML/CSS required.
  • Knowledge of Javascript is a benefit.
  • Fluent level of English written and spoken required / another language is a big advantage (Portuguese, French).
  • Excellent writing skills.
  • General understanding and knowledge of web technologies and related problemsolving tools.
  • Incident management process knowledge is a benefit.
  • Motivation to constantly improve your technical knowledge, experiment and propose new solutions and ideas.
  • Ability to solve problems dynamically, creatively and with patience.
  • Detailoriented and able to manage several tasks at once.
  • Strong interpersonal and communication skills.

Perks at Piano

  • Unlimited PTO
  • 100% healthcare coverage
  • Stock options
  • Free lunch in the office
  • Annual continued education reimbursement
  • Commuter benefits
  • Healthy snacks, coffee, pastry, espresso and soft drinks in the office
Applicants for this position should have authorization to work in this jurisdiction without sponsorship from the Company.

Please submit your resume in English.
  • Technical Advisor Level 1

    hace 4 semanas


    Buenos Aires, Argentina Piano A tiempo completo

    **Piano Overview** Piano’s Digital Experience Cloud empowers organizations to understand and influence customer behavior. By unifying customer data, analyzing behavior metrics and creating personalized customer journeys, Piano helps brands launch campaigns and products faster, strengthen customer engagement and drive personalization at scale from a single...


  • Buenos Aires, Argentina Tangerine Holdings A tiempo completo

    Tangerine is a successful, growing group of businesses based in the delightful English seaside town of Lytham St Annes️. We are a family business from Farming Roots. The Group consists of three divisions VetPlus - a global leader in companion animal nutraceuticals, Agri Lloyd, an agriculture focused unit and Mill Farm Sports Village a multi-purpose...


  • Buenos Aires, Argentina Tangerine Holdings A tiempo completo

    Tangerine is a successful, growing group of businesses based in the delightful English seaside town of Lytham St Annes. We are a family business from Farming Roots.The Group consists of three divisions VetPlus - a global leader in companion animal nutraceuticals, Agri Lloyd, an agriculture focused unit and Mill Farm Sports Village a multi-purpose leisure...


  • Buenos Aires, Argentina SupportYourApp A tiempo completo

    **Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as an L1 / L2 Technical Support Consultant at a cutting-edge platform that offers blazing-fast integration of a robust user infrastructure, ensuring that businesses can deliver exceptional user...


  • Buenos Aires, Argentina Velexa A tiempo completo

    About the company Velexa is one of the leaders in the Wealthtech industry, ranked for 3 consecutive years among a young and ambitious WealthTech company. Velexa was recently shortlisted among the world's leading Top 100 WealthTech companies by Fintech Global. The company empowers financial institutions to capitalize on the demand for modern and ubiquitous...

  • Technical Sales Advisor

    hace 4 semanas


    Buenos Aires, Argentina Halliburton A tiempo completo

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...

  • Chief Technical Advisor

    hace 2 semanas


    Buenos Aires, Argentina United Nations A tiempo completo

    Result of ServiceObjective.CBIT's most important contribution will be to strengthen Argentina's reporting capacities so as to adequately comply with the requirements of the Enhanced Transparency Framework through the new reporting format under the Paris Agreement: the Biennial Transparency Reports (BTR). In order to carry out the activities of Argentina's...


  • Buenos Aires, Argentina United Nations A tiempo completo

    Result of Service Objective. CBIT’s most important contribution will be to strengthen Argentina’s reporting capacities so as to adequately comply with the requirements of the Enhanced Transparency Framework through the new reporting format under the Paris Agreement: the Biennial Transparency Reports (BTR). In order to carry out the activities of...

  • Solution Architect L1

    hace 2 semanas


    Buenos Aires, Argentina Anuvu A tiempo completo

    **About Anuvu** Our clients in aviation and maritime use our technology-driven products and services to keep their passengers entertained and connected to the things they love. From high-speed broadband internet to movies, television and games, our reliable, scalable, and affordable solutions are designed to meet the ever-changing technology needs of our...


  • Buenos Aires, Argentina ConvaTec A tiempo completo

    El Technical Training Advisor tendrá a su cargo la Educación Profesional de los Profesionales de la Salud y del personal interno.Deberes y responsabilidades clave: Proporcionar educación sobre patologías, terapias y productos relacionados con la compañía. Proporcionar soporte de campo tanto a los clientes como al representante de ventas. Llevar a cabo...

  • Technical Advisor Lead

    hace 4 semanas


    Buenos Aires, Argentina Dow A tiempo completo

    Our purpose Join a team that’s passionate about partnership. With careers at Dow, we take time to explore questions and talk to each other. We love to learn. Our people are driven by limitless curiosity. We are an innovative, customer centric, inclusive, and sustainable materials science company. - Employing 36,500 individuals - Across 109 manufacturing...


  • Buenos Aires, Argentina Kyndryl A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Technical Advisor Lead

    hace 2 semanas


    Buenos Aires, Argentina Dow A tiempo completo

    Our purposeJoin a team that's passionate about partnership. With careers at Dow, we take time to explore questions and talk to each other. We love to learn. Our people are driven by limitless curiosity.We are an innovative, customer centric, inclusive, and sustainable materials science company. Employing 36,500 individuals Across 109 manufacturing sites In...


  • Buenos Aires, Argentina Kyndryl A tiempo completo

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleJoin our...


  • Buenos Aires, Argentina Fiserv, Inc. A tiempo completo

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Jr Solution Architect L1

    hace 3 semanas


    Buenos Aires, Argentina Emerging Markets Communications Arg SRL A tiempo completo

    **About Anuvu** Our clients in aviation and maritime use our technology-driven products and services to keep their passengers entertained and connected to the things they love. From high-speed broadband internet to movies, television and games, our reliable, scalable, and affordable solutions are designed to meet the ever-changing technology needs of our...


  • Buenos Aires, Argentina ConvaTec A tiempo completo

    El Technical Training Advisor tendrá a su cargo la Educación Profesional de los Profesionales de la Salud y del personal interno. **Deberes y responsabilidades clave**: - Proporcionar educación sobre patologías, terapias y productos relacionados con la compañía. - Proporcionar soporte de campo tanto a los clientes como al representante de ventas. -...


  • Buenos Aires, Argentina 1250 Kyndryl Argentina S.R.L. A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...


  • Buenos Aires, Argentina Kyndryl A tiempo completo

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communitiesThe RoleJoin our...


  • Buenos Aires, Argentina 1250 Kyndryl Argentina S.R.L. A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...