Cloud Tech Support Specialist

hace 2 semanas


Buenos Aires, Argentina Cybele Software A tiempo completo
At Cybele Software, we help organizations extend the life and value of their software.

Whether they are looking to improve and empower remote work or turn their business-critical legacy apps into modern SaaS, our software enables customers to focus on what's most important: expanding and evolving their business.

We are looking for an outstanding Cloud Support Specialist to join our team.

We are looking for someone who is dedicated and self-driven, passionate about technology, and highly motivated to comprehend our clients and their needs.


Your key responsibilities:

  • Providing technical support responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. Recreating customer issues & escalating to appropriate level.
  • Working crossfunctionally within the organization in a team environment to deliver quality, satisfaction, and resolutions to the customers.
  • Walk through customers to solve technical issues, and follow up with clients to ensure the case is closed.
  • Manage cloud environments in compliance with the organization's security policies.
  • Monitor network performance to adhere to servicelevel agreements.
  • Utilize Azure technologies and resources for development projects
  • Work closely with internal and external customers to optimize the usage of Azure resources

About you:

  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Azure and/or other Cloud services
  • Attention to detail and good problemsolving skills.
  • Excellent interpersonal skills.
  • High English level, good written and verbal communication.
  • Multitasking skills
  • Familiar with startups' broad responsibilities and dynamic environments.
  • Eager to learn new skills and technologies

Why you'll love working with us:
At Cybele Software, we are passionate about achieving our goals.

We are proud to work in such a positive environment that promotes wellbeing, productivity, and personal, as well as collective, growth.


  • A dynamic company that rewards high performers
  • Collaborative team environment that values multiple perspectives and clear thinking
  • Employeesfirst culture
  • Flexible working hours and workfromhome days
  • Free snacks, and fun events
  • Healthcare plan (OSDE 210)
  • Club La Nación
  • A valuebased culture where growth opportunities are endless
Got what it takes? We'd love to e-meet you

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